GROCERY All Purpose Clerk

Kroger•Spanaway, WA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. The role includes assisting customers with product questions and recommendations, offering samples, informing customers of dairy specials, and providing fresh products they have ordered. Maintain product quality and freshness, review sell-by dates, label and stock merchandise, and take inventory. Support department operations by reporting ordering and shipping discrepancies, following food safety requirements, and maintaining proper case and cooler temperatures and temperature logs. Promote workplace safety, inspect equipment, report maintenance needs and accidents, and notify management of safety risks or illegal activity. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, handling customer and business information honestly, following directions, and seeking assistance when needed. Provide support through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Offer product samples to help customers discover products.
Inform customers of dairy specials.
Provide customers with fresh products they have ordered.
Recommend items to customers to help them find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.