All Purpose Clerk- Capitol Hill

Albertsons•Seattle, WA

About The Position

The All Purpose Clerk provides customer service in the store’s front-end area by assisting customers with purchases and processing orders efficiently, accurately, safely, and courteously. The role promotes the company’s personalized service philosophy, supports customer-service goals, and handles customer relations and complaints positively. The clerk operates checkstand equipment, processes customer orders and monetary transactions, bags purchases, and maintains accountability for the cash register till. The role also supports sales, follows company policies and applicable legal requirements, helps control shrink, keeps the checkstand clean and stocked, and performs other store duties as directed. Work takes place primarily in a temperature-controlled store, with occasional outdoor work and potential exposure to hazards associated with equipment and tools.

Requirements

Ability to be friendly, courteous, and tactful and to maintain composure with customers and coworkers.
Good oral communication skills.
Ability to understand and follow instructions, handle potentially difficult situations, and work as a team player.
Ability to communicate with coworkers and the public.
Ability to frequently reach, lift, stack, and maneuver objects of varying sizes and weights up to approximately 55 pounds.
Ability to perform repetitive work accurately and operate checkstand equipment such as cash registers, scanners, and scales.
Ability to identify situations requiring immediate attention or intervention and respond according to company policies and procedures.
Ability to stand or sit for long periods, walk rapidly, and frequently bend, stoop, twist, and turn.
Manual dexterity and good eye-hand coordination.
Ability to learn and memorize a considerable amount of information.
Mental alertness and basic mathematics skills.
Ability to present a positive image to the public.
Compliance with company policies, including safety, loss prevention, attendance, grooming standards, and dress codes.
Good attendance is required.

Responsibilities

Champion company and division customer-service programs and help meet or exceed customer-service goals.
Handle customer relations positively, including resolving customer complaints effectively.
Promote the company’s philosophy of personalized service.
Operate checkstand equipment, including cash registers, printers, scanners, and scales, to process customer orders.
Use suggestive selling and other sales techniques and bag customer orders.
Handle monetary transactions, including cash, checks, charges, coupons, gift cards, travelers’ checks, food stamps, and WIC vouchers; issue rainchecks and handle refunds.
Count the cash register till and remain accountable for its contents.
Communicate over the in-store intercom.
Follow company policies and legal requirements relating to merchandise sales, tobacco and alcohol sales, WIC vouchers, associate purchases, refunds, customer complaints, shoplifting, and loss prevention.
Stay current on product locations, new products, sales, and promotions; monitor UPC codes and help ensure a safe and secure work area.
Control shrink and prevent the sale of out-of-code products.
Keep the checkstand area clean, neat, properly stocked, safe, and secure.
Perform other duties as required or directed, such as go-backs, stocking, cleaning, cart retrieval, pricing, and rotating merchandise.
Perform all duties accurately, safely, honestly, and with integrity.
Represent the store positively to customers and the public.