Officer - Grievance Management & Stakeholder Engagement

Barrick Mining Corporation • Grant District, WV

9d

About The Position

Kibali Gold Mine is seeking a suitably qualified and experienced Grievance Management & Stakeholder Engagement Officer to support the ARK Project mine expansion feasibility study. The officer will establish, coordinate, and manage grievance mechanisms for community concerns related to ARK Project activities. The role facilitates stakeholder engagement, supports responsive communication with project-affected communities, addresses complaints in a timely and culturally appropriate manner, and contributes to effective grievance resolution throughout the feasibility study and associated resettlement process.

Requirements

• Diploma or degree in Social Sciences, Community Development, Development Studies, Sociology, Anthropology, Communications, Public Relations, or a related field.
• At least 3 years of experience in community relations, stakeholder engagement, grievance management, resettlement support, or social performance in a mining, infrastructure, or related project environment.
• Practical knowledge of grievance mechanisms, complaints handling, mediation, and conflict resolution processes.
• Experience engaging with local communities, project-affected persons, traditional leaders, local authorities, contractors, and other external stakeholders.
• Ability to maintain grievance registers, stakeholder engagement records, action trackers, and accurate reporting documentation.
• Good communication, facilitation, and interpersonal skills, including the ability to communicate respectfully and clearly with diverse stakeholders.
• Strong analytical, problem-solving, and conflict management skills, with the ability to assess situations quickly and respond appropriately.
• Ability to prioritize work, manage competing demands, and operate effectively under pressure in a project environment.
• Computer literacy in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

Nice To Haves

• Training in grievance management, stakeholder engagement, mediation, conflict resolution, or resettlement processes.
• Fluency in relevant local languages.

Responsibilities

• Receive, record, investigate, track, and close out grievances in accordance with Barrick policies, procedures, and the company grievance mechanism.
• Act as the first point of contact for community complaints and concerns related to ARK Project activities, including the feasibility study and resettlement process.
• Coordinate and support Stage 1, Stage 2, and escalated grievance investigations with relevant departments, investigation officers, contractors, and project teams.
• Maintain an accurate, current grievance register documenting actions, outcomes, feedback, and close-out evidence.
• Acknowledge complaints promptly and keep complainants and relevant stakeholders informed throughout the grievance management process.
• Liaise with contractors implicated in grievances to support investigation, resolution, corrective action, and close-out.
• Conduct awareness sessions on the grievance mechanism for employees, contractors, local authorities, community representatives, and other relevant stakeholders.
• Develop, maintain, and update the Stakeholder Engagement Plan for internal and external stakeholders in accordance with company standards and project requirements.
• Support consultation and engagement with project-affected communities, traditional authorities, local government, civil society organizations, and other interested parties.
• Serve as a liaison between the Company, the ARK Project team, and surrounding communities to support transparent communication, issue resolution, and relationship building.
• Identify, document, and escalate community issues, emerging concerns, and social risks that may affect project activities, stakeholder relationships, or resettlement planning.
• Represent the Company at community meetings, village government meetings, and stakeholder forums, explaining relevant project information, company policies, procedures, and objectives as required.
• Prepare regular reports for the Social and Project teams on grievance trends, stakeholder engagement activities, community issues, actions taken, and outstanding matters.
• Maintain stakeholder engagement records, contact lists, meeting notes, and supporting documentation for traceability, accountability, and compliance readiness.
• Manage challenging interactions, hostility, and sensitive complaints professionally, respectfully, and in accordance with company standards.
• Adhere to company policies, procedures, and safety requirements to contribute to a safe, respectful, and effective working environment.
• Attend stakeholder, community, contractor, and project meetings as required.

Benefits

• A comprehensive compensation package including bonuses and site-specific benefits.
• The ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to grow and learn with industry colleagues.
• Access to a variety of career opportunities across the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree