Grievance Coordinator

CoreCivic • Cushing, OK

3d

About The Position

The Grievance Coordinator oversees the inmate/resident grievance process and ensures informal and formal grievances are handled in compliance with company and contractual requirements. The role coordinates investigations to establish facts and reach reasonable, effective resolutions; tracks grievances to ensure timely responses and successful resolution; and maintains accurate records and logs in accordance with company policy, procedure, and contract requirements.

The coordinator evaluates and processes grievances, facilitates informal resolutions when permissible, researches matters with inmates/residents and staff while maintaining strict confidentiality, and assesses credibility while weighing the rights and interests of all parties. The role also prepares and evaluates reports and responses, monitors action plans, and coordinates appeals with management through resolution.

Requirements

• Bachelor's degree from an accredited college or university in social or behavioral science or another related field; experience may substitute for required education on a year-for-year basis.
• Experience with Microsoft Office applications or similar software applications.
• Valid driver's license.
• Must be at least 20 years of age.

Nice To Haves

• Two years of experience in the field of criminal justice preferred.

Responsibilities

• Evaluate and process inmate/resident grievances according to policies and contractual requirements.
• Facilitate informal resolutions before escalation to the formal grievance process where permissible.
• Conduct research with inmates/residents and staff to establish factual support while maintaining strict confidentiality.
• Make credibility assessments and weigh the rights and interests of all parties to facilitate successful resolution.
• Prepare and evaluate reports and responses.
• Monitor action plans.
• Coordinate appeals with management through resolution.
• Track grievances to ensure successful resolution and timely responses.
• Maintain accurate records and logs in accordance with company policy, procedure, and contract requirements.
• Coordinate grievance investigations to determine facts and reach reasonable, effective resolutions.

What This Job Offers

• Job Type: Full-time