GRIEVANCE COORDINATOR

The GEO Group•Big Spring, TX

About The Position

The Grievance Coordinator is responsible for receiving, investigating, and preparing facility responses to grievances filed by detainees. The role also includes recommending corrective action when appropriate. The coordinator supports detainees in filing grievances through informal communication procedures, maintains accurate grievance records and records of related actions, investigates grievances and recommends responses to management, and ensures compliance with client agency procedures. Other administrative and investigative duties may be assigned.

Requirements

High school diploma or GED certification.
At least two years of experience as a Correctional Officer.
Working knowledge of correctional program objectives, applicable court orders and laws, and the requirements for managing a secure correctional facility.
Ability to write communications, documents, policies, courtroom defenses, contract negotiations, and other required written correspondence.
Maturity, flexibility, intellectual alertness, ability to command the respect and confidence of inmates and staff, and a high tolerance for mental stress.
Ability to use computers and software applications typically used by the facility.

Nice To Haves

College coursework and advanced training in behavioral sciences, correctional services, or a related field.

Responsibilities

Assist inmates and detainees in filing grievances through informal communication procedures.
Maintain accurate records of prisoner grievances and any corresponding actions.
Investigate grievances and recommend response actions to management.
Ensure full compliance with client agency procedures pertaining to inmate and detainee grievances.
Recommend corrective action to management when warranted.
Perform other administrative and investigative duties as assigned.