GRIEVANCE COORDINATOR

The GEO Group • Tacoma, WA

1d

About The Position

The Grievance Coordinator receives and investigates grievances filed by detainees and prepares facility responses. The role maintains accurate grievance records, ensures compliance with client agency procedures, and recommends responses and corrective actions to management when appropriate. The coordinator may assist detainees with filing grievances through informal communication procedures and performs other assigned administrative and investigative duties.

Requirements

• High school diploma or equivalent certification.
• At least two years of experience as a Correctional Officer.
• Working knowledge of correctional program objectives, applicable court orders and laws, and requirements for managing a secure correctional facility.
• Ability to write communications, documents, policies, courtroom defenses, contract negotiations, and other required written correspondence.
• Maturity, flexibility, intellectual alertness, and ability to command the respect and confidence of inmates and staff, with a high tolerance for mental stress.
• Ability to use computers and software applications typically used by the facility.

Nice To Haves

• College coursework and advanced training in behavioral sciences, correctional services, or a related field.

Responsibilities

• Assist detainees, upon request, in filing grievances through informal communication procedures.
• Maintain accurate records of detainee grievances and actions taken in response.
• Investigate grievances and recommend response actions to management.
• Ensure full compliance with client agency procedures concerning inmate or detainee grievances.
• Recommend appropriate corrective action to management when warranted.
• Perform other assigned administrative and investigative duties.

Benefits

• Vacation time, with accrual based on years of service.
• Sick time accrual of one hour for every 30 hours worked.
• 401(k) and 401(k) matching.
• Vision insurance.
• Health Savings Account.
• Employee discounts.
• Dental insurance.
• Jury duty leave.
• Flexible Spending Account.
• Eleven paid holidays.
• Health insurance.
• Life insurance.
• Tuition reimbursement.
• Reduced tuition rates.
• Employee Assistance Program.
• Pet insurance.
• Paid training.
• Farmers Auto Insurance.
• Employee Stock Purchase Plan.
• Legal Shield services.
• Short- and long-term disability insurance.
• Bereavement leave.
• Norton LifeLock benefits.
• Critical illness and accident insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED