Greeter - Creag

Valor Hospitality Partners•Rising Fawn, GA

About The Position

The Greeter welcomes and seats guests and helps ensure a quality dining experience. The role coordinates dining-room activity, organizes reservations and seating, and communicates with servers, managers, and the kitchen so that service and food preparation align with guest flow. As the first and last point of contact, the Greeter helps guests feel welcome, responds to questions and special requests, and checks that guests leave satisfied.

Requirements

Positive attitude and empathy.
Knowledge of restaurant flow and basic systems.
Ability to lift, push, and carry 20–40 pounds.
Ability to stand continuously for long periods.
Ability to communicate information and hotel services to management, staff, and guests.

Responsibilities

Greet guests, escort them to their tables, pull out chairs, and present menus.
Keep entry doors clean, clear of debris, and welcoming.
Ensure menus are clean, complete, and updated with special food and beverage items.
Inform servers of guest locations and assigned stations; plan the seating chart and organize reservations for the evening.
Check phone reservations and answering-machine messages to confirm reservations.
Coordinate with the manager to ensure private parties are staffed and organized.
Check with the kitchen to confirm menu items are available.
Stay in contact with servers, the manager, and the kitchen to synchronize timing and food preparation with guest flow.
Greet guests as they leave and check that they had a pleasant dining experience.
Identify guest problems and promptly involve a manager.
Answer guest questions, accommodate special requests such as seating for children or accessibility needs, manage waiting lists, and help resolve issues.