Greeter

Bass Pro Shops • Ashland, VA

33d • $14 - $17

About The Position

The Greeter performs customer-service and front-end tasks, including welcoming customers promptly and warmly, handling merchandise with care, providing information and directions, distributing promotional materials, and supporting store needs. Greeters are expected to be friendly, outgoing, and attentive, delivering an exceptional experience that helps every guest feel welcome and appreciated. They greet customers, promote applicable programs, check in merchandise returns and vendor representatives, share information about store events and promotions, and help maintain a clean, tidy, and safe entryway. When customers arrive with firearms or weapons, the Greeter contacts an appropriately trained and designated Outfitter to complete check-in under company procedures; Greeters must never accept, possess, or handle firearms while working.

The role is performed under general supervision and established procedures, with occasional independent judgment to complete assignments and make recommendations about work practices. The position requires regular walking and standing, frequent communication and repetitive hand or finger motions, and occasional computer work, lifting, and exposure to temperature extremes, outdoor elements, and noise.

Requirements

• High school diploma or equivalent.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.
• Regular walking and standing.
• Ability to perform occasional computer work and lift up to 50 pounds.
• Ability to constantly communicate with others and repeat motions that may involve the wrists, hands, or fingers.
• Ability to move and lift objects up to 20 pounds constantly and occasionally move and lift objects up to 100 pounds or more, using a team lift as needed.
• Ability to occasionally work in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.

Responsibilities

• Greet customers as they enter the store in a friendly and outgoing manner.
• Promote programs such as CLUB Membership (US only), VOC, and In-Store Pickup.
• Present a professional image that meets the company dress code, including the appropriate logo shirt, visible name badge, appropriate apparel and footwear, a smile, eye contact, and welcoming body language.
• Check in customers’ merchandise for return.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Stay informed about special events and tell customers about event details, sales, and promotions.
• Provide customers with promotional materials for special events.
• Keep the entryway and surrounding work area clean, tidy, and safe.
• Notify an appropriately trained and designated Outfitter to handle customer firearm or weapon check-in according to company procedures; never accept, possess, or handle a firearm.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED