Greeter

RWB Thrift • Miami, FL

17d • Onsite

About The Position

As a Greeter at RWB Thrift, you will help create a welcoming atmosphere for customers while contributing to loss prevention. You will greet and assist customers entering the store, monitor activity on the sales floor, and help ensure customers follow store policies, including leaving large bags or backpacks at the counter. You will provide customer service, help maintain a secure shopping environment, and follow safety procedures. The role involves regular interaction with customers, donors, and coworkers in a consistently busy, noisy, brightly lit store environment. Employees may be asked to switch tasks or departments and work in assigned areas according to operational needs. A fundamental understanding of written and spoken English, and the ability to communicate in English, may be necessary for some workplace interactions. Employment eligibility is verified through E-Verify.

Requirements

• Strong interpersonal and communication skills and the ability to create a welcoming atmosphere.
• Awareness of loss prevention best practices.
• Ability to remain vigilant and maintain attention to detail in a fast-paced environment.
• Basic understanding of store policies and procedures.
• Ability to stand for extended periods and move around the store as needed.
• Ability to handle stressful situations calmly and effectively.
• Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
• Ability to occasionally lift and carry up to 25 pounds and frequently exert up to 25 pounds of force.
• Ability to perform repetitive motions and manual tasks involving hands and fingers.
• Ability to maintain balance on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
• Visual acuity at 20 inches or less and 20 feet or more.
• Must wear closed-toe shoes.
• Ability to work effectively in a busy, noisy, brightly lit environment and adapt to task or department changes as operational needs require.
• A fundamental understanding of written and spoken English and ability to communicate verbally and in writing in English may be necessary for some interactions.

Nice To Haves

• High school diploma or GED preferred.
• Previous customer service or retail experience preferred.

Responsibilities

• Greet and welcome customers as they enter the store, providing a friendly first impression.
• Monitor activity on the sales floor to identify and address potential loss prevention issues.
• Ask customers to leave large bags or backpacks at the counter in accordance with store policies.
• Answer customer questions and direct customers to areas of the store.
• Collaborate with store staff on loss prevention concerns and report incidents to management.
• Maintain a presence at the store entrance to deter theft and promote a secure shopping environment.
• Provide exceptional customer service and demonstrate excellent people skills.
• Stay informed about and implement loss prevention best practices.
• Follow safety procedures and guidelines to help ensure a safe environment for customers and staff.
• Perform other duties assigned by the leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED