Greeter
About The Position
The Greeter maintains attention to the restaurant entrance and welcomes guests with a smile and appropriate greeting. This role supports a positive guest experience by escorting guests to tables, presenting menus, and coordinating with wait staff and other restaurant personnel. The Greeter may also assist with beverage refills, table setup, cleaning, and other restaurant tasks during downtime. The position requires regular attendance, compliance with hotel policies and safety procedures, and flexibility to work varying schedules based on business needs. Staff members must attend scheduled training sessions and meetings and maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality standards.
Requirements
- High school diploma or equivalent education.
- Ability to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills.
- Excellent customer relations skills.
- Detail orientation and strong organizational skills.
- Basic computer skills and basic computational ability.
- Ability to deal effectively with internal and external customers, including exercising patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
- Knowledge of the basic functions of Windows OS, MS Office, PMS, and POS.
- Ability to work independently and demonstrate self-direction.
- Strong issue-resolution and analytical skills with attention to detail.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to work varying schedules according to hotel business needs.
- Ability to meet the stated physical demands, including standing and moving for up to four hours, lifting up to 45 pounds, and pushing or pulling carts and equipment weighing up to 250 pounds.
Nice To Haves
- Food service experience.
- Customer service experience.
- Safe Server Alcohol certification.
- Food Handlers certification.
Responsibilities
- Greet and welcome hotel guests and customers.
- Escort guests to their tables and present menus.
- Communicate with wait staff and other restaurant personnel to help ensure the guest experience meets company standards.
- Perform duties such as refilling beverages, setting tables, and cleaning eating and serving areas.
- During downtime, assist the team with tasks such as rolling silverware, expediting food orders, preparing food for To-go areas, and cleaning and filling table condiments.
- Assist with guest inquiries.
- Follow company, safety, and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, and injuries.
- Perform other reasonable duties as requested or assigned by managers and supervisors.
- Maintain regular attendance and attend scheduled training sessions and meetings.
- Maintain a neat, clean, and well-groomed appearance in accordance with property standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
