Greeter - Chelsea Hospital

Towne Park•Chelsea, MA

About The Position

The Greeter welcomes guests and patients at Chelsea Hospital, maintaining a pleasant, friendly, and professional demeanor. The role involves asking scripted screening questions, providing information about hospital outlets, meeting rooms, amenities, and local attractions, and delivering messages, items, or amenities as requested. The Greeter helps respond to emergencies, maintains patient and business confidentiality, reports incidents, uses equipment safely, and follows hospital disaster codes and response plans. This is a part-time position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The work is primarily in a climate-controlled environment, with occasional exposure to inclement weather and varying temperatures. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to pass a criminal background check and drug screen.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of telephones, codes and alarms, two-way radios, disaster phones, fire panels, and surveillance systems.
Ability to read, speak, and write standard English.
Ability to read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
Ability to understand 24-hour and military time systems.
General typing and/or basic computer skills.
Ability to prioritize tasks and remain calm in stressful situations.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, patients, coworkers, and clients.
Acknowledge and greet guests and patients professionally, and ask scripted screening questions politely.
Demonstrate willingness and ability to assist others, and monitor and respond to emergencies on a priority basis.
Provide information about facility outlets, meeting rooms, amenities, and main attractions in the area.
Maintain patient and business confidentiality.
Deliver messages, items, and amenities as requested.
Immediately report observed accidents and incidents to the Guest Service Coordinator or Account Manager.
Use only equipment for which trained and operate equipment safely.
Know hospital disaster codes and response plans, and follow client standard operating procedures for them.