Greeter

Bass Pro Shops • Concord, NC

2d

About The Position

The Greeter performs customer service activities at the store’s front end, including welcoming customers promptly and warmly, handling merchandise with care, providing information and directions, distributing promotional materials, and completing other front-end tasks to support business needs. Greeters are expected to be friendly and outgoing and provide an exceptional customer experience so every guest feels welcomed and appreciated.

The role includes greeting customers, promoting programs such as CLUB Membership (US only), VOC, and In-Store Pickup, and presenting a professional image consistent with the company’s dress code. Greeters check in returned merchandise and vendor representatives, keep informed about store events and promotions, distribute related materials, and maintain a clean, tidy, and safe entryway. When a customer needs to check in a firearm or weapon, the Greeter notifies an appropriately trained and designated Outfitter; Greeters must never accept, possess, or handle firearms while performing their duties.

The position works under general supervision and uses established procedures, with occasional independent judgment to complete assignments and recommendations on work practices. Physical requirements include regular walking and standing, frequent communication and repetitive hand or wrist motions, and occasional computer work, lifting, and exposure to varied temperatures, outdoor elements, and noise.

Requirements

• High school diploma or equivalent.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Self-motivation and initiative while working unsupervised.
• Regular walking and standing; frequent communication and repetitive wrist, hand, or finger motions.
• Ability to occasionally perform computer work and lift up to 50 pounds; the role also includes moving and lifting objects up to 20 pounds constantly and up to 100 pounds or more occasionally, using a team lift as needed.

Responsibilities

• Greet all customers as they enter the store in a friendly and outgoing manner.
• Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
• Follow the customer service brand standard and dress code, including wearing the appropriate logo shirt and visible name badge and maintaining a professional, welcoming demeanor.
• Check in customers’ merchandise for return.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Stay informed about store special events and inform customers about events, sales, and promotions; provide promotional materials as appropriate.
• Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
• For customer firearm or weapon check-in, notify the appropriate trained and designated Outfitter; do not accept, possess, or handle firearms.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED