Greeter - Chelsea Hospital

Towne Park•Chelsea, MA

About The Position

The Greeter welcomes and assists guests and patients at Chelsea Hospital, maintaining a pleasant, friendly, and professional demeanor. The role asks scripted screening questions, provides information about facility outlets, meeting rooms, amenities, and local attractions, and delivers messages, items, or amenities as requested. The Greeter helps respond to emergencies, reports observed incidents, uses equipment safely, and follows hospital disaster-code procedures while maintaining patient and business confidentiality. This is a part-time position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The hourly base pay is $18. Work is primarily in a climate-controlled environment, with occasional exposure to inclement weather and varying temperatures. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check and drug screen.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of telephones, codes and alarms, two-way radios, disaster phones, fire panels, and surveillance systems.
Ability to read, speak, and write standard English; read and comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to understand 24-hour and military time systems.
Ability to perform general typing and/or basic computer tasks.
Ability to prioritize tasks and remain calm in stressful situations.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, patients, coworkers, and clients; acknowledge and greet guests and patients.
Ask guests and patients scripted screening questions politely and professionally.
Assist others and monitor and respond to emergencies on a priority basis.
Provide information about facility outlets, meeting rooms, amenities, and area attractions.
Maintain patient and business confidentiality.
Deliver messages, items, and amenities as requested.
Immediately report observed accidents and incidents to the Guest Service Coordinator or Account Manager.
Use only equipment for which trained and operate all equipment safely.
Know hospital disaster codes and response plans and follow client standard operating procedures for them.