Greeter

Bass Pro Shops • Concord, NC

3d

About The Position

The Greeter performs customer-service activities at the store entrance and other front-end areas. The role welcomes customers promptly and warmly, provides information and directions, handles merchandise with care, shares promotional materials, and supports other front-end business needs. Greeters are expected to be friendly, outgoing, and attentive, creating a welcoming and appreciative experience for every guest.

The position also supports store programs, special events, customer merchandise returns, and vendor check-in. Greeters help keep the entryway and surrounding work area clean, tidy, and safe. When a customer arrives with a firearm or other weapon, the Greeter notifies an appropriately trained and designated Outfitter to complete the check-in according to company procedures. Greeters must never accept, possess, or handle firearms as part of their duties.

Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices. The posting describes the role as full time and lists retail, dining, resort, and conservation-attraction discounts; health-related benefits; retirement savings; and paid leave.

Requirements

• High school diploma or equivalent.
• Experience in a customer-service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.
• Ability to regularly walk and stand; occasionally perform computer work and lift up to 50 pounds.
• Ability to communicate constantly to exchange information and repeatedly perform motions involving the wrists, hands, or fingers.
• Ability to work occasionally in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
• Ability to perform light work involving constant movement and lifting objects up to 20 pounds, and occasional movement and lifting of objects up to 100 pounds or more with a team lift as needed.

Responsibilities

• Greet all customers as they enter the store in a friendly, outgoing manner.
• Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
• Model customer-service and dress-code standards, including wearing the appropriate logo shirt and visible name badge, maintaining a professional appearance, and using a smile, eye contact, and welcoming body language.
• Check in customers’ merchandise for return.
• Check in vendor representatives, complete visitor-log information, and control visitor badges.
• Stay informed about store special events and tell customers about event details, sales, and promotions.
• Provide customers with promotional materials for special events.
• Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
• Notify an appropriately trained and designated Outfitter to complete customer firearm or weapon check-in under company SOP; do not accept, possess, or handle firearms.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED