Greeter

Springfield Clinic•Springfield, MO

22d

About The Position

The Greeter exemplifies excellent customer service toward patients, families, staff, and visitors while safely and promptly transporting patients throughout Springfield Clinic. The role communicates with patients, employees, transport services, vendors, and guests; maintains a clean and safe lobby and wheelchair area; observes patient drop-off and pickup activity; and assists patients with transfers and wheelchair transportation. The position also responds to requests for assistance, follows incident-reporting and safety policies, and performs other duties as assigned.

Requirements

High school graduate or GED.
Ability to use communication equipment.
Ability to stand and walk continuously.
Excellent communication and customer service skills.
Ability to transfer patients weighing more than 300 pounds to and from wheelchairs.
Ability to push patients weighing more than 300 pounds in a wheelchair.
Ability to push, pull, bend, and lift.

Responsibilities

Communicate clearly, distinctly, and accurately with patients, employees, transport services, vendors, and guests.
Provide service excellence by exceeding the needs of everyone entering Springfield Clinic.
Accept personal responsibility for all activity at the Greeters Desk.
Keep the lobby clean and safe, including maintaining wheelchairs.
Observe vehicles dropping off and picking up patients in the patient drop-off zone and respond appropriately.
Assist with and ensure safe transfers of patients to and from wheelchairs and vehicles.
Provide courteous wheelchair transportation for Springfield Clinic patients.
Promptly respond to patient requests for transport and transfer assistance.
Provide assistance to patients as needed.
Collect wheelchairs from parking areas and Clinic departments to maintain an appropriate supply in the wheelchair alcove.
Comply with Springfield Clinic incident-reporting policies and procedures.
Follow OSHA and Springfield Clinic training and accomplishment requirements as required by policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.