Greeter

Primanti Bros.•Erie, PA

17d•Onsite

About The Position

Greeters make the first great impression on Fans and help control the smooth, efficient flow of the restaurant. They create a welcoming experience when greeting Fans at the door or answering the phone. The role includes seating guests, managing waits, supporting families with small children, maintaining cleanliness, assisting with food and take-out service, and following safety and sanitation procedures. Greeters may also perform other duties as requested by a Coach.

Requirements

Ability to read and write in English.
Good communication skills; friendly and people-oriented.
Enthusiastic, dependable, courteous, and able to multitask.
Basic math skills.
Able to stand for 100% of the shift.
Able to frequently bend, stoop, reach, and wipe.
Able to deliver food and beverages and clear tables, including lifting as much as 50 pounds.

Responsibilities

Maintain a cheerful, courteous disposition and a neat, clean, professional image.
Warmly greet each Fan and open the door whenever possible.
Answer the phone with the correct greeting within three rings.
Seat Fans promptly at a comfortable table or booth while following the Floor Chart.
Use the wait management system to manage restaurant flow when there is a wait.
Assist Fans with small children by providing items such as a Kid’s Pack, high chair, sling, or booster, and respond to other requests that improve their comfort.
Check restrooms for cleanliness and supplies every 20 minutes.
Maintain proficient knowledge of the menu.
Run food from the Expo area and pre-bus tables as needed.
Bus and clean tables and booths as needed.
Handle take-out and call-in orders, ring orders, package them in appropriate containers, educate Fans on retail items, and keep relevant areas stocked.
Communicate Fan questions or concerns to Coaches as appropriate.
Balance the cash drawer as needed.
Follow safety and sanitation policies and procedures throughout the shift.
Complete opening, shift-change, and closing checklists, as well as weekly and monthly cleaning tasks.
Perform other duties as needed per Coach request.