Greeter - Hospital

Olmsted Medical Center•Rochester, MN

3d•$20 - $27•Onsite

About The Position

The Greeter will be positioned close to the front doors to be easily accessible. This role involves warmly welcoming all who enter the hospital, assisting patients and visitors with directions to patient rooms and departments using Epic, and managing the flow of traffic in the canopy area. The Greeter must be knowledgeable of safety concerns, assist patients with mobility aids, and maintain a professional and courteous demeanor at all times, including answering and transferring calls and assessing emergency calls.

Requirements

Strong interpersonal and communication skills
Effective problem-solving skills
Demonstrates flexibility
BLS certification within 90 days of hire
Ability to communicate well with all people of diverse background and ages.
Knowledge of the hospital layout and working knowledge of the hospital.

Responsibilities

Sits/stands and warmly welcome all who enter.
Assists patients and visitors with patient rooms and departments using Epic.
Utilizes Lync to notify Business Office when patient presents to the desk.
Keeps cars flowing through canopy area.
Be knowledgeable of safety concerns and bring to the appropriate person’s attention.
Assists patients with doors.
Assists patients with walkers, wheelchairs, and crutches.
Reports issues in entryway, lobby, and canopy areas.
Respects confidentiality at all times.
Answers incoming calls in a professional, courteous manner and transfers calls appropriately.
Assesses and prioritizes emergency telephone calls.
Overhead pages clinicians, staff, and patients.
Confirms appointments for clinical areas through Epic.
Other duties as assigned.