Greeter

Penske Automotive Group • Fairfield, CT

4d • Onsite

About The Position

Mercedes Benz of Failfield, a Penske Automotive Group dealership, is looking for a friendly Greeter to join our dealership team and deliver extraordinary customer service experiences. Our Greeters are oftentimes a guest's first impression. You will professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience.

Requirements

• Genuine interest in providing an exceptional customer service experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Exceptional customer service skills
• Strong organization skills and ability to multi-task
• Ability to read and comprehend instructions and information
• Ability to listen to customers and determine how to assist them
• Maintains positive attitude
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Fast and accurate data entry skills
• Ability to handle multiple calls at one time
• Maintain professional appearance at all times
• High school diploma or equivalent

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Professionally and courteously greet customers.
• Help connect customers by phone or in person with the dealership team.
• Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member.
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Support the dealership sales and service team during events, service rush hours, and as otherwise needed onsite.
• Capably manage telephone switchboards to handle customer calls.
• Enter basic customer demographic information into the sales control system as required.
• Provide prompt assistance to customers with courtesy, accuracy, and professionalism.

Benefits

• Health care options (medical, dental, and vision)
• 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED