Greeter (Evenings & Weekends) - West Suburban
About The Position
The Greeter/Scanner welcomes YMCA members and guests, verifies identification and membership or program status before facility entry, provides information about YMCA programs and services, answers visitor inquiries, and maintains a clean, organized front desk. The role requires regularly retrieving information from software applications and working under the direction of membership department leadership in accordance with association policies. The Greeter helps create a welcoming, nurturing, and genuine environment; responds to customer needs and handles complaints courteously; and supports facility safety by following department procedures and emergency protocols. The position may involve opening or closing the facility, including ensuring it is empty and secure at closing.
Requirements
- Able to relate well to members and community participants in person or by telephone.
- Computer skills and the ability to retrieve information from various software programs.
- Public relations and customer service skills.
- Self-motivated, with decision-making skills and the ability to work well with members and staff.
- Demonstrate caring, honesty, responsibility, and respect in work with the YMCA.
Responsibilities
- Welcome members and guests and create a welcoming, nurturing, and genuine environment.
- Verify identification and membership or program status for everyone entering the facility.
- Greet members by name and answer questions about programs and the facility using online resources and written policies and procedures.
- Respond to customer and member needs and handle complaints courteously and patiently using problem-solving techniques.
- Answer telephone calls professionally on or before the third ring, provide accurate information, and transfer calls as needed.
- Follow YMCA of Greater Waukesha County department policies and procedures concerning safety, rules, and regulations.
- Follow emergency procedures, including calling 911, informing the Building Supervisor and/or Manager on Duty about weather, medical, or facility emergencies, and performing related functions as required by emergency staff.
- Uphold YMCA core values when working with people in YMCA facilities and the community.
- Open or close the facility according to posted hours and ensure it is empty and secure at closing.
- Maintain a clean and organized front desk area.
- Regularly extract information from software applications.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
