Greeter, Security Associate

Meijer•Marion, OH

About The Position

The Greeter, Security Associate provides a professional presence at store entryways to deter theft by engaging with customers entering and leaving the store, including through the checkout area. The role requires ongoing awareness of customer activity and prompt engagement to validate receipts and recover unpaid merchandise. The associate also helps keep team members and customers safe by identifying and resolving safety concerns, responding to alerts, documenting incidents, and using company de-escalation and negotiation techniques.

Requirements

High school graduation or equivalent.
1–2 years of customer service or asset protection experience.
Clear and professional written and oral communication skills.
Ability to move actively throughout the work area for long periods.
Ability to respond to alerts quickly and urgently.
Ability to learn and interact with new and existing technology solutions.
Ability to use technology to document and communicate incidents.
Ability to learn and apply negotiation and de-escalation techniques.
Ability to maintain knowledge of product locations to direct customers.
Ability to work successfully with conflict.
Fluent English comprehension, speaking, reading, and writing.
Normal or corrected vision and hearing.
Ability to lift 0–25 lbs. regularly and use fine motor hand functions.
Ability to quickly exit an escalating situation.

Responsibilities

Identify and quickly resolve unsafe conditions and situations.
Maintain an active presence and engage with customers entering and exiting to prevent theft.
Respond urgently to alerts to check receipts, recover unpaid merchandise, and resolve alarms.
Reduce store disruption by applying company de-escalation and negotiation techniques.
Document and communicate theft, safety, and alarm activity incidents.