Greeter/Loader - MCO

Go Port•Orlando, FL

11d•Onsite

About The Position

The Greeter/Loader in Orlando plays a critical role in ensuring a smooth and positive experience for guests either at the Orlando Airport or at surrounding hotels as they begin their journey to their cruise. This position involves greeting guests, assisting with luggage, and coordinating the boarding process for transportation to the cruise line. As the first point of contact, the Greeter/Loader is responsible for maintaining a welcoming atmosphere and ensuring guests’ needs are met efficiently and courteously. Hours for this position are Thursday through Monday and fluctuate between 8-12 hrs weekly. Saturday and Sunday availability is required, but hours on these days are not guaranteed.

Requirements

High School diploma
1 year of customer service experience
Cell phone with data plan
Proficient in the use of modern technology
Weekend and holiday availability

Nice To Haves

Travel/Hospitality experience preferred

Responsibilities

Strive to deliver exceptional customer service, enhancing the overall guest experience.
Ride in a company vehicle to various hotels around Orlando as needed to greet and load guests.
Use a company-provided iPad to check in and board guests.
Manage and direct large groups of guests efficiently while maintaining a positive and calm demeanor.
Swiftly communicate relevant information to the dispatch team to ensure efficient transportation coordination.
Ensure that guests are organized and directed to the appropriate buses or shuttles.
Answer any questions guests may have about their transportation, the local area, or their cruise experience.
Help guests with loading and unloading their luggage onto transportation vehicles.
Ensure that the loading and boarding process is orderly, efficient, and safe for all guests.
Adhere strictly to company procedures when greeting, boarding, and loading buses to ensure consistency and safety.
Be adaptable to changes in the schedule or procedures as needed to accommodate operational demands.
Foster and maintain positive relationships with all team members and staff to ensure smooth operations.
Work closely with other team members to ensure a seamless operation, especially during peak times.