Greeter/Loader - MCO

Go Port•Orlando, FL

100d

About The Position

The Greeter/Loader in Orlando helps ensure a smooth, positive experience for guests traveling from the Orlando Airport or surrounding hotels to their cruise. As guests’ first point of contact, this role greets guests, assists with luggage, and coordinates the boarding process for transportation to the cruise line while maintaining a welcoming atmosphere and responding efficiently and courteously to guests’ needs. The position requires 8–12 hours per week, with hours fluctuating. The schedule is Thursday through Monday; Saturday and Sunday availability is required, although hours on those days are not guaranteed.

Requirements

High school diploma.
One year of customer service experience.
Cell phone with a data plan.
Proficiency in using modern technology.
Strong verbal communication skills, including the ability to speak loudly when necessary.
Punctuality, dependability, dedication, a strong work ethic, and a can-do attitude.
Ability to work in a fast-paced environment while maintaining professionalism.
Enjoyment of interacting with people and assisting them with questions and concerns.
Ability to identify and de-escalate customer situations, solve problems, and promote customer satisfaction.
Confidence handling large crowds calmly and professionally while remaining organized and in control.
Ability to lift, carry, move, and push items weighing up to 50 pounds.
Proficiency using an iPad or similar devices.
Ability to troubleshoot basic internet connectivity issues.
Weekend and holiday availability.

Nice To Haves

Travel or hospitality experience preferred.

Responsibilities

Deliver exceptional customer service to enhance the guest experience.
Ride in a company vehicle to hotels around Orlando as needed to greet and load guests.
Use a company-provided iPad to check in and board guests.
Manage and direct large groups efficiently while maintaining a calm, positive demeanor.
Communicate relevant information promptly to the dispatch team to coordinate transportation.
Organize guests and direct them to the appropriate buses or shuttles.
Answer guests’ questions about transportation, the local area, or their cruise experience.
Assist guests with loading and unloading luggage onto transportation vehicles.
Keep loading and boarding orderly, efficient, and safe.
Follow company procedures for greeting, boarding, and loading buses.
Adapt to schedule or procedural changes to meet operational demands.
Maintain positive relationships with team members and staff.
Work with other team members to support smooth operations, especially during peak times.