Greeter and Asset Protection Clerk Part Time

Meijer•Rossford, OH

About The Position

The Greeter and Asset Protection Clerk provides a professional presence at store entrances to deter theft by engaging with customers entering and leaving the store, including customers exiting from the interior of the store and checkout area. The role involves maintaining awareness of customer activity, responding promptly to alerts, validating receipts, recovering unpaid merchandise, and resolving alarms. The clerk also helps keep team members and customers safe by identifying and addressing safety concerns, using company de-escalation and negotiation techniques, and documenting and communicating theft, safety, and alarm incidents.

Requirements

High school graduate or equivalent.
1–2 years of customer service experience or asset protection experience.
Clear and professional written and oral communication skills.
Ability to actively move throughout the work area for long periods.
Ability to respond to alerts quickly and urgently.
Ability to learn and interact with new and existing technology solutions.
Ability to use technology to document and communicate incidents.
Ability to learn and apply negotiation and de-escalation techniques.
Ability to work successfully with conflict.
Understand, speak, read, and write fluent English.
Normal or corrected vision and hearing.
Able to quickly exit from an escalating situation.

Responsibilities

Identify and promptly resolve unsafe conditions and situations.
Deter theft through an active presence and engagement with customers entering and exiting the store.
Respond urgently to alerts to check receipts, recover unpaid merchandise, and resolve alarms.
Reduce store disruption by using company de-escalation and negotiation techniques.
Document and communicate theft, safety, and alarm activity incidents.
Maintain knowledge of product locations to direct customers.