Greet Team Lead (Sales Driver)
About The Position
The Greet Team Lead leads and manages the greeting team to create a welcoming, professional first impression for visitors and clients. The role oversees daily operations at the reception or entrance area, coordinates schedules and assignments, trains team members, and maintains customer-service standards. The Greet Team Lead also serves as a liaison with other departments to support communication, visitor access, special events, and security procedures. The position includes personal sales and activity targets. Daily minimums are 45 calls, 5 booked appointments, 4 shows, 3 closed sales, a 2:1 referrals metric, and 20% 3-pack attachment. Monthly minimums are 45 new member sales and 3-packs equal to 20% of sales (9). The posting lists morning and evening schedules. The morning schedule is Tuesday through Friday, 6 AM–2 PM, and Saturday, 8 AM–4 PM. The evening schedule is Sunday, 8:30 AM–4 PM, and Monday through Thursday, 2 PM–10 PM.
Requirements
- High school diploma or equivalent.
- Proven experience in a customer service or front-of-house role.
- Demonstrated leadership or supervisory experience in a team environment.
- Excellent verbal communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
- Strong written communication skills.
- Demonstrated business judgment and strong analytical aptitude to improve operations.
- Leadership and organizational skills to motivate, build teams, delegate tasks, and follow up.
- Valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintained throughout employment.
- Advanced cash handling experience.
- Ability to stand and/or walk for up to eight hours at a time.
- Ability to lift and carry approximately 25 pounds.
- Ability to walk, squat, bend, stoop, stand, listen, read, and write.
Nice To Haves
- One year of tenure with the Defined Fitness Greet Team preferred.
- Associate’s or bachelor’s degree in Business Administration, Hospitality, a related field, or a college degree in a related field preferred.
- Experience working in a corporate or hospitality environment.
- Familiarity with visitor management systems and security protocols.
- Conflict-resolution and problem-solving skills.
- Proficiency in Microsoft Office Suite and scheduling software.
Responsibilities
- Supervise and support the greeting team to ensure consistent, high-quality customer service.
- Manage daily team schedules, attendance, and task assignments to optimize coverage and efficiency.
- Train and mentor new and existing team members on greeting protocols, customer interaction, and company policies.
- Handle escalated visitor inquiries or concerns promptly and professionally.
- Collaborate with other departments to coordinate visitor access, special events, and security procedures.
- Lead daily operations at the reception or entrance area and maintain a welcoming, organized environment.
- Meet the stated daily and monthly personal KPI minimums for calls, bookings, shows, closed sales, referrals, 3-pack attachment, and new member sales.
Benefits
- Bonus/commission incentive opportunities
- Paid time off and sick leave
- Gym membership with full access to gym facilities at no cost to team members
- Complimentary staff pass memberships for family and friends
- Discounted personal training sessions
- Comprehensive medical, dental, and vision plans
- Life and AD&D insurance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
