Greek Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d•Onsite

About The Position

Mercier Consultancy Group is seeking a Greek Speaking Digital Trust and Safety Specialist for a position in Sofia, Bulgaria. This role is crucial for a client in the social media industry, focusing on ensuring platform integrity, user safety, and effective digital community management. The specialist will monitor user-generated content, analyze policy violations, collaborate with teams, and act as a brand ambassador to uphold the platform's values and safety standards.

Requirements

Native or fluent Greek (spoken and written) is mandatory.
Valid EU passport or work permit allowing for employment within Bulgaria.
Proven passion for social media trends and a keen interest in digital trust and safety.
Excellent analytical skills with a proactive approach to problem-solving.
Professional proficiency in English.
Ability to relocate to Sofia, Bulgaria.

Responsibilities

Monitor and moderate user-generated content to ensure compliance with social media safety guidelines and legal policies.
Analyze complex reports of policy violations, including harassment, misinformation, and sensitive content, to maintain a safe digital environment.
Collaborate with cross-functional teams to refine trust and safety workflows within the fast-paced social media industry.
Maintain high levels of accuracy and efficiency while handling sensitive data and community escalations.
Act as a brand ambassador, ensuring that platform interactions reflect the values and safety standards of the social media community.
Contribute to the continuous improvement of moderation processes, specifically tailored for the Greek-speaking digital market.