GRC/IRM ServiceNow Technology Implementation Solutions – Senior Manager

PricewaterhouseCoopers•Chicago, IL

11h

About The Position

As a GRC/IRM ServiceNow Technology Implementation Solutions Senior Manager in PwC’s Advisory practice, you will lead client work focused on technology implementation for governance, risk, and compliance solutions. The role combines ServiceNow platform knowledge, regulatory risk and compliance insight, and advising clients on processes that support compliance management, controls, and reporting in complex business environments. You will lead large projects, exercise sound judgment amid ambiguity, contribute a strategic perspective to client discussions, and coach teams as they address complex issues and deliver operational excellence. You will guide the design, implementation, and deployment of GRC technology solutions across ServiceNow and other platforms used for cyber, data, and technology risk programs. Using your knowledge of governance, risk management, and regulatory compliance, you will help clients improve internal controls and advance technology-enabled risk capabilities.

Requirements

At least a bachelor's degree.
At least 7 years of experience.

Nice To Haves

ServiceNow GRC and IRM implementation experience for risk programs.
Experience advising clients on governance, risk, and compliance technology design.
Ability to translate compliance needs into platform configuration and deployment plans.
Experience leading complex project teams through ambiguous delivery challenges.
Ability to craft clear messages for stakeholders across multiple levels.
Ability to apply systems thinking to identify process gaps and opportunities.
Experience coaching teams, resolving issues, and guiding technical standards.

Responsibilities

Lead ServiceNow implementation workstreams for governance, risk, and compliance solutions across cyber, data, and technology risk use cases.
Advise clients on platform design, process alignment, and deployment approaches for compliance management, controls testing, risk reporting, and regulatory workflows.
Translate business requirements into technology-enabled solutions across ServiceNow modules for GRC, IT operations, business continuity, and security operations.
Direct project teams through complex delivery efforts while balancing scope, timeline, dependencies, and stakeholder expectations.
Coordinate solution architecture, configuration decisions, and process design to support governance and regulatory compliance objectives.
Apply knowledge of compliance frameworks, risk governance, and control assessment methods to shape implementation strategies.
Validate client outcomes, incorporate feedback into delivery plans, and present clear recommendations for next steps.
Coach team members, remove delivery barriers, and foster a productive environment across multiple levels of the engagement team.