GRC/IRM ServiceNow Technology Implementation Solutions – Senior Associate

PricewaterhouseCoopers•Austin, TX

About The Position

The Senior Associate will help organizations implement and optimize technology platforms that support governance, risk management, and regulatory compliance. In PwC’s Advisory practice, this role analyzes complex problems, manages assigned workstreams, builds client relationships, guides junior team members, and develops technical skills and business context. The position contributes to the design, implementation, and deployment of cyber, data, and technology risk programs enabled through ServiceNow and other governance, risk, and compliance platforms. Work supports client needs across compliance management, controls testing, reporting, and process design. Travel requirements are up to 60%.

Requirements

At least a bachelor's degree.
At least 3 years of experience.

Nice To Haves

A field of study in Accounting, Business Administration/Management, Computer Science/Information Systems, Cybersecurity, Economics, Engineering, Finance, Mathematics/Statistics, or Project/Technology Management is preferred.
ServiceNow implementation experience in GRC or IRM environments.
Ability to apply critical thinking to break down complex risk concepts.
Ability to interpret data to shape compliance insights and recommendations.
Ability to build client relationships while anticipating team and client needs.
Experience guiding junior team members through assigned workstreams and deliverables.

Responsibilities

Implement ServiceNow-based governance, risk, and compliance solutions for technology-driven client programs.
Design platform workflows, data structures, and configuration approaches supporting compliance, controls testing, and reporting.
Translate regulatory, control, and operational requirements into system features and process designs for risk management teams.
Analyze complex business needs and convert them into functional technology requirements and delivery tasks.
Support program design and deployment for cyber, data, and technology risk capabilities across GRC modules.
Review controls, policies, and process maps to identify gaps and inform platform enhancements.
Interpret data and reporting outputs to develop insights that support client decisions and implementation planning.
Collaborate across client teams to prioritize deliverables, address issues, and maintain momentum across assigned workstreams.
Guide junior team members through task execution, quality review, and day-to-day problem solving.
Maintain awareness of regulatory, risk, and technical standards while delivering client-focused implementation support.