Graphics Service Manager
About The Position
The Graphics Service Manager leads a high-performing graphics team focused on delivering exceptional customer experiences through quality, speed, and efficiency. The role oversees graphics workflows, process improvement initiatives, team development, customer and vendor onboarding, and print quality standards across multiple business units. The ideal candidate has leadership ability and expertise in graphic production, print technologies, and continuous improvement. The manager partners with internal teams, customers, and vendors to support efficient graphics approvals and onboarding, and serves as a technical resource for graphics workflows, print specifications, and process optimization. The role also supports issue resolution, urgent customer requests, CAPA investigations, quality management programs, customer press approvals, and presentations. Occasional travel, overtime, or weekend work may be required. Schedule: 8:00 a.m. - 4:30 p.m., Monday - Friday. A pre-employment drug test is required if offered the position. Non-sales job postings are limited to residents in Wisconsin and Arizona.
Requirements
- Bachelor's degree or equivalent experience.
- Proficiency with Adobe Creative Suite, Esko Automation Engine, WebCenter, and related graphics software.
- Strong knowledge of graphic design principles, typography, layout composition, and print production processes.
- Experience with flexographic, offset, and digital printing.
- Understanding of manufacturing and print equipment, including presses, laminators, rewinders, and converting equipment.
- Proven leadership, team development, and interpersonal communication skills.
- Strong problem-solving, decision-making, and conflict resolution abilities.
- Ability to manage multiple priorities, meet deadlines, and drive results in a fast-paced environment.
- Proficiency with PC and Mac operating systems and business software applications.
- Ability to communicate effectively in English, both verbally and in writing.
- Ability to distinguish colors and visually evaluate graphics and print quality.
Nice To Haves
- Three to five years of graphics, color correction, or related industry experience.
- Expanded gamut printing knowledge.
Responsibilities
- Lead and develop the Graphics Service team to achieve goals related to quality, accuracy, speed, productivity, and customer experience.
- Drive continuous improvement initiatives and establish best practices, workflows, and standard operating procedures.
- Partner with internal teams, customers, and vendors to ensure efficient graphics approvals and onboarding processes.
- Serve as the primary technical resource for graphics workflows, print specifications, and process optimization.
- Oversee staffing, employee development, performance management, and training within the department.
- Collaborate with leadership on strategic planning and departmental initiatives.
- Support issue resolution, urgent customer requests, CAPA investigations, and quality management programs.
- Ensure compliance with safety, food safety, and quality standards.
- Support customer press approvals, presentations, and other business-related activities as needed.
Benefits
- Health and dental plans with a wellness discount
- Free on-site health clinic
- Flexible Spending Account
- Company-funded life insurance policy
- 401(k) and profit-sharing plan with 6% match
- Paid vacation and personal time
- Paid holidays beginning day one
- Employee Assistance Program
- Free on-site fitness center
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What This Job Offers
Job Type
Full-time
Career Level
Manager
