Grand Lodge Guest Services Supervisor - Year Round

Deer Valley Resort • Deer Valley, UT

2d • Onsite

About The Position

Deer Valley Resort is seeking a Grand Lodge Guest Services Supervisor to join their team. This role is responsible for supervising the Front Desk staff, fostering a safe, positive, and enjoyable work environment that supports teamwork, accountability, and professional growth. The position ensures guest, owner, and employee satisfaction by providing a helpful, informative, and secure atmosphere. Additionally, the role is responsible for achieving budgeted profitability by adhering to established service and safety standards, promoting a culture of well-being and respect, and exercising fiscal responsibility and sound management practices. The position is a year-round role with potential for periods of layoff or reduced hours.

Requirements

• At least 2 years of experience as a front desk agent or in a supervisory role
• Must be organized with attention to detail
• Must be able to work with a variety of personalities
• Ability to supervise staff
• Excellent leadership qualities
• Knowledge of the Park City area
• Ability to provide excellent customer service
• Ability to communicate clearly (spoken and written communication)
• Working knowledge of computers and computer operating systems
• Ability to maintain composure under pressure
• Self-motivated
• Must be able to work nights (during the ski season), weekends, and holidays
• Willingness to cross train and work with the housekeeping team

Responsibilities

• Supervise front desk staff
• Assist with training front desk staff
• Assist with scheduling guest services staff
• Assist with refining checklists, SOPs, and guidelines
• Check guests and owners in and out using Deer Valley's warm welcome guidelines
• Give guests and owners directions, information, and instructions
• Concierge duties, including making reservations for restaurants and activities
• Assist guests with any reasonable requests
• Assist with guest and owner luggage
• Settle guest balances upon departure
• Handle cash and credit card transactions
• Cross train with the housekeeping team and assist them as needed
• Other duties and responsibilities as assigned

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts
• Free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees