Gram and Dun Assistant Shift Manager
About The Position
The Gram and Dun Assistant Shift Manager provides guidance and daily supervision to department staff and supports operational goals, performance, and profit objectives. The role helps coordinate scheduling, support budget compliance, maintain cost controls and inventory, and ensure food service procedures, quality assurance, sanitation, and customer service standards are followed. The Assistant Shift Manager supports the Manager with administrative duties, responds to guest needs, communicates issues, conducts pre-shift meetings, assists with outlet cleaning and resets, and monitors the presentation of food and beverages. The role also supports cross-training, coaching, and workflow while ensuring regulatory compliance and maintaining confidentiality. This position involves working all shifts, including holidays, nights, weekends, and overtime as business needs dictate. The work environment has moderate to loud noise and may include unrestricted secondhand tobacco smoke. Physical duties include standing, handling objects and controls, reaching, communicating, and lifting or moving items up to 50 pounds, as well as pushing, pulling, bending, twisting, stooping, stacking, crouching, kneeling, and balancing. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Must be at least 21 years of age.
- High school diploma or GED, or two years of previous customer service experience, or an equivalent combination of education and experience.
- Ability to perform arithmetic with whole numbers, fractions, and decimals, calculate rates, ratios, and percentages, and draw and interpret bar graphs.
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
- Proficiency in Microsoft Outlook programs.
- Knowledge of kitchen and restaurant sanitation and the operation and maintenance of equipment.
- Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
- Ability to read and interpret English documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to read and communicate verbally in English. Written English communication skills may also be required.
- Ability to apply commonsense understanding to carry out written, oral, or diagram-based instructions and deal with problems involving several concrete variables in standardized situations.
- Must be able to qualify for licenses and permits required by federal, state, and local regulations.
- Must successfully complete TiPS training.
- Ability to meet physical demands including standing, using hands to handle objects and controls, reaching, talking or hearing, and regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds; must also be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance.
Nice To Haves
- Five years of Food & Beverage experience is preferred but not required.
- Previous Food & Beverage experience is desired but not required.
Responsibilities
- Provide guidance and daily supervision to department staff.
- Support operational goals and monitor performance and profit objectives.
- Adhere to scheduling and coordinate scheduling concerns with the Manager, with attention to guest satisfaction.
- Support compliance with departmental budgets.
- Promote and demonstrate superior customer service, ensure team members follow customer service standards, and address issues as they arise.
- Assist with cost-control methods and procedures by monitoring pars and inventory.
- Assist in maintaining and developing food service procedures and inspect menu items for customer satisfaction.
- Follow quality assurance procedures to meet health department and customer service standards.
- Respond to guest needs and report problems to the Manager.
- Assist the Manager with assigned administrative duties.
- Assist in conducting pre-shift meetings to communicate pertinent information.
- Assist with cleaning and resetting the food and beverage outlet as necessary during the assigned shift.
- Monitor the appearance of food and beverages served and communicate deviations from established standards.
- Assist with cross-training team members and encourage, reinforce, and support peers and the team.
- Ensure regulatory compliance within the area of responsibility and report potential issues to management.
- Maintain strict confidentiality in departmental and company matters.
- Manage work procedures and expedite workflow.
- Provide coaching and counseling to team members.
Benefits
- Day-one medical coverage, which may vary by position.
- 401(k) matching, which may vary by position.
- Annual performance bonus, which may vary by position.
- Paid time off earned according to local policy and increasing with length of employment.
- Wellness programs designed to support financial, physical, and mental well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
