Gram and Dun Assistant Shift Manager

PENN Entertainment • Riverside, MO

4d

About The Position

The Gram and Dun Assistant Shift Manager provides guidance and daily supervision to department staff and supports operational goals, performance and profit objectives, scheduling, and guest satisfaction. The role helps maintain departmental budgets, cost controls, inventory, food-service procedures, quality assurance, and customer-service standards. It also supports the Manager with administrative duties and helps conduct pre-shift meetings, clean and reset the food and beverage outlet, monitor food and beverage presentation, and cross-train team members. The Assistant Shift Manager promotes a positive, compliant, and confidential work environment and reports guest concerns or potential regulatory issues to management.

The position requires flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate. Work involves standing, handling objects and equipment, reaching, communicating, and lifting or moving items up to 50 pounds. The work environment has moderate to loud noise and may include exposure to unrestricted secondhand tobacco smoke.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED, or two years of previous customer-service experience, or an equivalent combination of education and experience.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Proficiency in Microsoft Outlook programs.
• Knowledge of kitchen and restaurant sanitation and the operation and maintenance of equipment.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to read and interpret English documents, including safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English; written English communication skills may also be required.
• Ability to apply commonsense understanding to carry out written, oral, or diagrammed instructions and deal with problems involving several concrete variables in standardized situations.
• Ability to qualify for licenses and permits required by federal, state, and local regulations.
• Successful completion of TiPS training.
• Ability to meet the physical demands of the role, including standing; using hands; reaching; talking and hearing; and regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while working in varying areas, including confined spaces.

Nice To Haves

• Five years of Food & Beverage experience is preferred but not required.
• Previous Food & Beverage experience is desired but not required.

Responsibilities

• Provide guidance and daily supervision to department staff.
• Support and administer operational goals and monitor performance and profit objectives.
• Adhere to scheduling and coordinate scheduling concerns with the Manager, with attention to guest satisfaction.
• Support compliance with departmental budgets.
• Promote superior customer service and ensure team members follow service standards; address issues as they arise.
• Assist with cost control methods and procedures by monitoring pars and inventory.
• Assist in maintaining and developing food-service procedures and inspect menu items for customer satisfaction.
• Follow quality assurance procedures to ensure health department and customer-service standards are met.
• Respond to guest needs and report problems to the Manager.
• Assist the Manager with assigned administrative duties.
• Assist in conducting pre-shift meetings to communicate pertinent information for the assigned shift.
• Assist with cleaning and resetting the food and beverage outlet as necessary during the assigned shift.
• Monitor food and beverage presentation and communicate deviations from established standards.
• Assist with cross-training team members and encourage, reinforce, and support peers and the team.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.
• Manage work procedures and expedite workflow.
• Provide coaching and counseling to team members.

Benefits

• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.
• Wellness programs designed to support team members’ financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED