Graduate Student Assistant - Student Account Services - 530884
About The Position
The Graduate Student Assistant for Student Account Services (SAS) provides administrative, operational, and customer service support to students, parents, and campus partners regarding student account matters. The role assists with inquiries related to tuition, fees, billing, payments, refunds, payment plans, and account balances while ensuring accurate recordkeeping and compliance with university policies. The assistant supports daily office operations, outreach and communication initiatives, and projects intended to improve the student experience and office efficiency. The position requires strong communication, organizational, and problem-solving skills.
Requirements
- Must be a current University of Alabama graduate student enrolled in at least 4.5 credit hours during Fall/Spring semesters.
- Must have a current Free Application for Federal Student Aid (FAFSA) application on file with the institution.
- Excellent written and verbal communication skills.
- Effective listening skills.
- Ability to effectively handle stressful situations.
- Ability to provide professional support in a call center and front desk setting.
- Strong team-player.
Nice To Haves
- Experience in a call center or customer service setting.
Responsibilities
- Provide administrative, operational, and customer service support on student account matters to students, parents, and campus partners.
- Assist with inquiries about tuition, fees, billing, payments, refunds, payment plans, and account balances.
- Maintain accurate records and follow university policies.
- Support daily office operations.
- Assist with outreach and communication initiatives.
- Contribute to projects that improve the student experience and office efficiency.
- Provide professional support in a call center and front desk setting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
