Graduate Assistant, Library Services

Barry University•Miami Shores, FL

About The Position

The Interlibrary Loan Graduate Assistant supports the sharing of library resources by assisting with borrowing and lending materials between libraries. Under the supervision of the interlibrary loans supervisor, the position processes interlibrary loan requests, verifies bibliographic information, communicates with partner institutions, and helps ensure materials are delivered to patrons. The Graduate Assistant maintains accurate records, provides customer service, and helps troubleshoot access and fulfillment issues. The role provides experience in resource sharing, library systems, information access, and academic library operations while contributing to the library’s mission of expanding access to scholarly resources.

Requirements

Bachelor’s degree required.
Enrollment in a graduate degree program.
Must be in good academic standing and meet departmental and university requirements for graduate assistantship eligibility.
Strong written and verbal communication skills, including the ability to provide clear feedback and interact professionally with students, faculty, and staff.
Ability to manage multiple priorities, maintain accurate records, meet deadlines, and work effectively during high-volume academic periods.
Proficiency with common technology tools, including Microsoft Office and learning management systems such as Canvas.

Responsibilities

Review, verify, and process incoming and outgoing interlibrary loan requests using resource-sharing platforms; confirm request accuracy and material availability through library catalogs and databases.
Retrieve, package, label, and distribute requested library materials while supporting collection access and resource-sharing initiatives.
Scan, edit, and electronically deliver journal articles, book chapters, and other materials in compliance with copyright and fair-use guidelines; maintain request queues and resolve processing issues.
Respond to faculty, student, and staff inquiries about request status, renewals, citations, billing concerns, and resource-sharing policies through email, phone, and in-person interactions.
Maintain transaction records, statistical reports, and activity logs; assist with departmental documentation, policy updates, special projects, and other library support activities.