Graduate Assistant, Career Services

Saint Leo University Brasil•San Jose, CA

1d•Onsite

About The Position

The Graduate Assistant for Student Affairs is a position in the Division of Student Affairs working directly with the Director of Career Services. This role provides front-line support for Career Services operations, assists in career readiness programming, and engages in marketing and logistical support for various initiatives. The position also supports the broader Division of Student Affairs, with a focus on Career Services and Accessibility Services, and provides operational support to the Stephen Herrmann Mail Center. The Graduate Assistant will assist students in identifying and connecting with campus resources, participate in data reporting, and serve as a liaison during special events. They will provide responsive customer service, maintain internal documentation, and represent Career Services and Student Affairs at university events. Additionally, the role involves assisting with Student Affairs events, including physical setup and breakdown, and contributing to social media campaigns. The Graduate Assistant may also conduct outreach to students and employer partners. Other duties may be assigned by the Director of Career Services in alignment with departmental and divisional strategic goals.

Requirements

Ability to learn, digest, and apply knowledge of Americans with Disabilities Act and Section 504 of the Rehabilitation Act.
Ability to learn, digest, and apply knowledge of best practices in career development.
Demonstrated ability to contribute to the development of creative and innovative programs and services.
Knowledge and appreciation for diverse populations of students with evidence of a commitment to social justice and inclusion.
Knowledge of Microsoft Office Suite and Canva.
Demonstrated commitment to Catholic Benedictine values and the values of Saint Leo University.
Commitment to student development and student success initiatives.
Possess strong organizational, creativity, and technology skills.
Able to coach and motivate student employees.
Ability to analyze complex situations and to make sound judgments and decisions.
Ability to perform with integrity and autonomy in every situation.
Skilled at engaging diverse others - individually and in groups, directly and through writing, social media, and use of technology.
High energy student that excels at conceptualizing and implementing, customer service, community building, communicating in various venues and modalities, effectively engaging students and staff.
Ability to effectively manage interpersonal communication in a team environment.
Ability to balance many tasks and responsibilities simultaneously and consistently meet or beat deadlines.
Ability to manage time and stress for self and others.
Ability to address conflict in a calm, deescalating, solutions focused manner.
Ability to creatively problem solve issues with students, families, and others and work diligently until there is a fair and compassionate resolution.

Responsibilities

Provide front-line support for Career Services operations, including managing Handshake data, reviewing job and event postings, and supporting student and alumni appointments and check-ins.
Assist in career readiness programming, such as Leo Great workshops, resume reviews, mock interviews, and tabling events.
Engage in marketing and logistical support for initiatives such as the Career Services podcast, career fairs, and classroom presentations.
Create and schedule social media content aligned with Career Services’ goals, using platforms like Instagram and Canva, and adhering to Saint Leo brand guidelines and applicable content approval processes.
Support the Division of Student Affairs, with moderate focus on Career Services and Accessibility Services, including assisting with alternate text formatting, contributing to inclusive and student-facing programming, and aiding with digital engagement.
Provide operational support to the Stephen Herrmann Mail Center, including parcel sorting, departmental deliveries, and tracking via systems such as WTS/Quadient and Parcel Pending.
Assist students in identifying and connecting with relevant campus resources and support services.
Participate in data reporting activities, including analytics for Handshake engagement, student service usage, and inventory tracking for Career Closet and Mail Center initiatives.
Serve as a liaison, as assigned, during special events and peak seasons, collaborating with Accessibility Services, Mail Center staff, and the broader Student Affairs team to ensure seamless service delivery.
Provide responsive, professional customer service in person, by phone, and via email to students, faculty, staff, and parents.
Maintain accurate internal documentation, update SOPs, and contribute to the continuous improvement of student services.
Represent Career Services and Student Affairs at university-wide events, orientations, and stakeholder engagements.
Assist with the execution of Student Affairs events, including physical setup and breakdown (e.g., lifting tables and chairs), and contributing to the creative development of associated social media campaigns—this may involve generating content, pitching ideas, drafting proposals, and supporting campaign implementation.
Conduct cold calls to students for Student Affairs event promotion or engagement initiatives, and assist with outreach to employer partners—including cold calls, follow-ups, and scheduling—as directed by the Director of Career Services.
Perform other duties as assigned by the Director of Career Services in alignment with the strategic goals of the department and the division.

Benefits

Medical, dental, and vision packages
FREE Tuition - Employee, Spouse, and Dependents
Tuition Exchange Opportunity - Dependent of Employees
Generous Paid Leave - Sick, Vacation, and Holidays
Comprehensive Group Health Plan (Medical, Dental, and Vision)
Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
100% Employer-Funded Health Reimbursement Account
100% Employer-Paid Short Term Disability Insurance
100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
Employer-provided life insurance
Discounted On-Campus Dining Meal Plans
Nationwide Pet Insurance
Flexible Spending Accounts
403b Retirement Plan
Wellness Center Eligibility based on meeting required service period