Graduate Assistant - Accessibility Services

Alvernia University•Reading, PA

7d•Onsite

About The Position

The Graduate Assistant (GA) for the Office of Accessibility Services supports the delivery and coordination of accommodations for students with disabilities. This role manages the daily operations of the Accessibility Testing Center, provides administrative support to the office, and ensures the integrity, security, and equitable administration of all accommodated exams in accordance with institutional policies and federal guidelines (e.g., ADA, Section 504). The GA is expected to work independently and exercise sound judgment in a fast-paced, student-facing environment while keeping with the spirit of Alvernia’s culture of care. There are two positions available, each with 20-hour per week requirements.

Requirements

Bachelor’s degree and acceptance into Alvernia University graduate program; must be enrolled as full-time graduate student in the fall and spring semesters.
Strong organizational and administrative skills with attention to detail
Demonstrated ability to work independently and make sound, policy-informed decisions
Ability to handle confidential and sensitive information with discretion (FERPA)
Ability to independently manage a structured, distraction-reduced testing environment
Confidence in decision-making, particularly in time-sensitive or high-stakes situations
Commitment to equity, access, and inclusion
Commitment to the organization’s mission, values, and service-oriented culture.
Proficiency in relevant systems, databases, and software applications.
Strong analytical skills with the ability to interpret data, evaluate processes, and implement improvements.
Exceptional interpersonal, communication, and conflict-resolution abilities.
Ability to manage multiple priorities, meet deadlines, and adapt to changing demands.

Responsibilities

Model Alvernia’s Franciscan values through compassionate service, ethical leadership, and commitment to fostering a welcoming and respectful community for all.
Cultivate a culture that prioritizes transparency, accessibility, and proactive communication.
Coordinate and oversee daily operations of the testing rooms, located in Bernadine Hall and the John R. Post Center
Administer exams with approved accommodations (e.g., extended time, reduced distraction, assistive technology)
Ensure strict adherence to academic integrity standards and secure testing protocols
Independently manage testing situations, making timely and appropriate decisions in alignment with established policies
Receive, handle, and return exams in a confidential and secure manner
Monitor testing environments and address concerns or irregularities with professionalism and sound judgment
Document and report testing incidents or violations in accordance with office procedures
Provide general administrative support to the Office of Accessibility Services, answering phone calls, responding to emails, and assisting visitors
Manage scheduling systems for accommodated testing and student appointments
Maintain confidential student records and ensure accurate data entry
Support communication with students, faculty, and campus partners
Assist in developing, updating, and maintaining office procedures and documentation
Coordinate technology resources available to eligible students, developing training materials as needed.
Communicate policies and procedures clearly and consistently
Assist students in applying for, understanding, and accessing accommodations
Troubleshoot testing and accommodation-related issues independently when appropriate
Promote a high standard of customer service by modeling responsive, solutions-oriented interactions with students, clients, colleagues, and external partners.
Serve as a positive ambassador for the organization by communicating its mission, values, and offerings effectively to internal and external audiences.
Represent the university at recruitment and outreach events, including open houses, orientations, and community engagement programs.
Perform additional duties as assigned to support departmental and organizational needs.