Graduate Admissions Support Coordinator ( Administrative Support Coordinator I ), Graduate Studies

California State University, San Bernardino•San Bernardino, CA

4d•$4,047 - $5,896•Onsite

About The Position

Under general supervision, the Graduate Admissions Support Coordinator coordinates administrative processes supporting graduate admissions. The role reviews and maintains application records, monitors application materials and communications, and applies established University and admissions policies and procedures to support accurate and timely processing. The coordinator serves as a resource to prospective students, faculty, staff, and assigned graduate programs; coordinates applicant and program communications; supports admissions assessment activities; and works with campus partners to resolve administrative issues and maintain accurate graduate admissions records. The position supports daily Graduate Admissions operations and admissions support for the Watson College of Education. It also assists with on-campus recruitment events, including setting up and transporting event materials. The position is full-time, non-exempt, and probationary. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; schedules may vary, and occasional evening and weekend work may be required. Employees must reside in California. Employment is conditional on satisfactory completion of a background check.

Requirements

High school diploma or equivalent and three years of progressively responsible experience in general office clerical or secretarial work, or equivalent.
Experience to be fully functional in all technical aspects of work assignments.
Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
Thorough knowledge of English grammar, punctuation, and spelling.
Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages.
Ability to independently handle multiple work-unit priorities and projects.
Ability to independently apply a wide variety of policies and procedures where specific guidelines may not exist.
Working knowledge of budget policies and procedures.
Ability to perform standard business math, including calculating ratios and percentages, tracking financial data, and making simple projections.
Ability to draft and compose correspondence and standard reports.
Ability to handle a broader range of interpersonal contacts effectively, including contacts at a higher level and those that are sensitive in nature.
Ability to lift or handle event materials and displays weighing up to 10 pounds.
California residency is required upon hire.
Satisfactory completion of a background check, including a criminal records check, is required.
The position is subject to mandated reporter requirements under the California Child Abuse and Neglect Reporting Act and CSU Executive Order 1083.
Must be lawfully authorized to work in the United States and complete employment eligibility verification upon hire.

Nice To Haves

Bachelor’s degree from an accredited four-year college or university in a related field.
Experience in higher education, admissions offices, administrative or student services roles, or a related field.
Comprehensive understanding of the admissions process, including application prerequisites, deadlines, and selection criteria.
Proficiency with office software, databases, and CRM systems for managing applicant information and communications.
Ability to rapidly learn new office support technologies and software applications.
Attention to detail and precision in admissions processing.
Excellent customer service skills, including answering prospective students’ questions and guiding them through the application process.
Strong verbal and written communication skills.
Ability to communicate effectively with prospective students, faculty, staff, and other stakeholders.
Strong interpersonal skills for relationship building and collaborative teamwork.
Ability to independently manage simultaneous priorities and projects spanning multiple work units.

Responsibilities

Coordinate graduate application processing by reviewing application records, verifying receipt of required PBAC program-level materials, and maintaining accurate application checklists and statuses in WebADMIT.
Monitor Element 451 and designated admissions email accounts to retrieve, upload, and reconcile submitted materials with applicant records.
Maintain data integrity, facilitate workflow progression, and provide cross-functional support during peak processing periods and staff absences.
Coordinate applicant and program communications through WebADMIT, Element 451, and the Graduate Admissions email account.
Respond to routine and non-routine inquiries from prospective students, applicants, faculty, and staff about admission requirements, CSU degree requirements, course equivalencies, and academic pathways.
Assist with graduate admissions assessment by compiling information, supporting data collection, and coordinating the annual admissions assessment and graduate coordinator survey.
Support Watson College of Education admissions by maintaining credential and graduate program admission information in MyCOE and ensuring applicant records are complete and current.
Provide information on admissions procedures to WCOE program coordinators and staff, facilitate communication, and prepare spreadsheets for program-level review.
Support on-campus recruitment events by setting up materials and displays weighing up to 10 pounds, providing program information, and distributing flyers.
Travel and transport event materials and supplies using a campus golf cart as needed.
Perform other classification-related administrative support and coordination duties as assigned in support of departmental and University operations.