Graduate Studies Administrative Support (Part-time Administrative Support Assistant II)

CSU Careers•Chico, CA

6d•Onsite

About The Position

Working under general supervision, the Administrative Support Assistant II provides front-line administrative, operational, and student support for Graduate Studies. The role assists the Dean, AA/S, Graduate Admissions and Evaluations staff, and other departmental staff as assigned. As a primary point of contact, the position independently evaluates and prioritizes inquiries, interprets and applies established University and department policies and procedures, determines appropriate courses of action, and resolves routine to moderately complex issues or refers them as needed. The position supports graduate admissions, student records, and related administrative processes, including application materials, transcripts, service indicators, appointments, withdrawals, forms, and records. It also supports Graduate Studies events, student organizations, and engagement activities through scheduling, logistics, documentation, records management, and coordination with campus partners. Additional work includes managing the department’s general email account, preparing student communications, supporting special projects, and balancing multiple priorities and deadlines. This is a part-time (.50) position on a 10/12 pay plan, with June and July off. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; the summer schedule is Monday through Thursday, 7:00 a.m. to 5:30 p.m. The salary range for the .50 appointment is $17,826 (Step 1) to $25,458 (Step 20) per year. The position qualifies for benefits, including a tuition fee waiver if eligible; CSU, Chico also offers benefits such as sick leave, vacation, and health insurance.

Requirements

Completion of a high school program or its equivalent.
Two years of recent experience in an office environment.
Experience providing administrative support, coordinating and prioritizing multiple clerical tasks, and applying and communicating policies and procedures.

Nice To Haves

Previous administrative support experience, preferably supporting graduate education or graduate students, or experience in a comparable academic or complex professional environment.
Knowledge of University policies, procedures, and student services.

Responsibilities

Provide front-line administrative, operational, and student support for Graduate Studies.
Assist the Dean, AA/S, Graduate Admissions and Evaluations staff, and other departmental staff as assigned.
Serve as a primary point of contact; evaluate and prioritize inquiries, interpret and apply University and department policies and procedures, determine appropriate actions, resolve routine to moderately complex issues, or refer them as needed.
Support graduate admissions, student records, and related processes involving application materials, transcripts, service indicators, appointments, withdrawals, forms, and records.
Support Graduate Studies events, student organizations, and engagement activities through scheduling, logistics, documentation, records management, and coordination with campus partners.
Manage the department’s general email account and prepare student communications.
Support special projects and balance multiple priorities and deadlines.