Graduate Admissions Counselor

Oklahoma City University•Oklahoma City, OK

About The Position

The Graduate Admissions Counselor assists with graduate admissions, recruitment, and marketing. The counselor meets and corresponds with prospective and admitted students, attends recruitment events, compiles and reviews applications for departmental decisions, and communicates with faculty to help manage incoming graduate classes. The position is part of the Admissions team within Enrollment Management and reports to the Senior Director of Admissions. The counselor serves as a primary contact and information source for prospective graduate students, provides personalized service, and explains admissions policies and procedures. Responsibilities include representing the university at on- and off-campus events, supporting admissions processing and marketing workflows, reviewing academic credentials, preparing and maintaining application files and databases, and coordinating communication among prospective students, faculty, administrators, and university departments. The role also contributes to enrollment planning, university publications, and initiatives intended to meet enrollment goals. Work is primarily indoors in an office environment, with occasional outdoor exposure while traveling between campus buildings or off campus. The standard schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, with some overtime and occasional evening or weekend hours as appropriate. Occasional remote work may be permitted at the discretion of the Senior Director of Admissions and Vice President of Enrollment Management, except during the August-through-November recruitment season. Off-campus, state, and regional travel may be required. The employee will encounter frequent noise from telephones and office machines.

Requirements

Bachelor's degree.
Demonstrated successful work experience in recruitment, marketing, and/or sales.
Excellent written and oral communication skills, including clear, correct, and effective use of English.
Excellent problem-solving and time-management skills.
Strong knowledge and understanding of admissions and university policies.
Ability to cooperate and work effectively with supervisors, coworkers, the university community, and the general public.
Ability to work independently with accountability and accuracy.
Good judgment when handling sensitive information and evaluating situations.
Technical fluency with Microsoft Office Suite and aptitude for learning software and applications.
Ability to quickly acquire working knowledge of graduate admissions procedures, operations, and higher education topics.
Ability to acquire working knowledge of EnrollmentRx and Banner or related student-record and information-management systems.
Ability to set workload priorities and meet deadlines.
Ability to maintain confidential information and exercise discretion.

Nice To Haves

Professional experience in a higher education setting.

Responsibilities

Demonstrate conduct reflecting the values and mission of the department and university.
Represent the university throughout recruitment to identify and attract quality students.
Serve as the primary information source and contact for prospective graduate students, provide personalized service, and explain admissions policies and procedures.
Present on behalf of the university at on- and off-campus functions, conferences, workshops, and other events.
Help develop graduate admissions processing workflows and use reports and technology to improve productivity.
Monitor graduate admissions communications, contribute to admissions materials, and work with Enrollment Operations and Marketing to ensure accurate communication.
Assist with creating and implementing marketing plans, including researching potential markets, developing marketing materials, and updating website content.
Ensure the integrity of the evaluation and admissions process.
Review and assess academic credentials for graduate-program eligibility; compile application documents using Slate, WebADMIT, and Banner; submit completed applications to departments or faculty for decisions; and follow up on open files.
Create and maintain graduate admissions files, update student information in databases, and maintain the accuracy and integrity of admissions records.
Support Admissions and Enrollment Management standards, goals, projects, and initiatives.
Maintain professional office hours during the day and, when appropriate, evenings and weekends to maximize communication with students, parents, and counselors.
Coordinate communication between graduate-program faculty and administrators and prospective students about programs, admissions requirements, deadlines, and application status.
Communicate with the Registrar, Student Affairs, Student Financial Services, and other departments on behalf of prospective and admitted students.
Contribute recommendations to short-range departmental planning and goals.
Research competitive products and services and recommend ways to distinguish the university in the marketplace.
Carry out day-to-day assignments that affect university enrollment goals.
Maintain current knowledge of trends, regulations, and other factors affecting admissions and recruitment.
Participate in developing university publications and student handbooks describing academic services and university policies.