Graduate Academic Advisor I

Texas A&M University System • College Station, TX

7d

About The Position

Texas A&M University’s Bush School of Government and Public Service seeks a student-focused, organized, and collaborative professional to support graduate students’ academic and career goals and contribute to recruitment and the growth of online graduate programs. The advisor builds relationships, explains academic requirements and processes, connects students with resources, maintains accurate records, and manages competing priorities while providing strong communication and problem-solving support.

The role advises graduate certificate students, reviews certificate plans, supports course planning and registration, and guides students through academic processes and university services. It also guides prospective students through applications, conducts outreach and recruitment, maintains contact records, and supports virtual information sessions and events for current students. The advisor assists faculty and staff with university processes and policies for graduate programs.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• No experience required.
• Strong organizational and record-keeping skills.
• Effective communication and interpersonal skills.
• Ability to support event or activity coordination.
• Proficiency in standard office software and technology.
• Ability to work with confidential information.
• Ability to think critically.
• Ability to multitask and work cooperatively with others.

Nice To Haves

• Two or more years of customer service experience.
• Experience recruiting graduate, non-degree-seeking, and distance education students.
• Sales experience.
• Recruiting experience at conferences, symposiums, graduate and professional school fairs, career fairs, and related events.
• Valid class “C” vehicle operator’s license.
• Working knowledge of Salesforce CRM, spreadsheets, word processing, Banner 9, and Howdy.
• Highly organized and able to manage multiple tasks concurrently.

Responsibilities

• Collaborate with students to establish realistic goals, communicate important dates and deadlines, and refer them to appropriate university resources.
• Advise graduate certificate students and review certificate program plans.
• Pre-register and register students for their chosen courses.
• Provide information about add/drop processes, Q drops and withdrawals, ombuds issues, professional concerns, financial aid, student services, academic and course schedules, course planning and selection, and career and educational goals.
• Maintain accurate records of student progress toward certificate completion using Salesforce.
• Assist students seeking readmission.
• Guide prospective students through the application process.
• Conduct phone outreach and respond to phone and web-generated inquiries from students and prospective students.
• Travel to and attend recruiting events, perform general office and customer service work, and maintain records of student and prospective-student contacts.
• Use Salesforce to review prospect records and log interactions.
• Assist the Graduate Program Coordinator with virtual information sessions for prospective students.
• Help host events for current graduate students, including residency weeks, graduation receptions, and certificate completion ceremonies.
• Assist Bush School faculty and staff with university processes and policies for graduate programs.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, and long-term disability insurance; Texas A&M contributes to employee health and basic life premiums.
• Flexible spending accounts.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time for health and wellness.
• Free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more.
• Educational release time and tuition assistance for completing a degree while employed by Texas A&M.
• Access to the Living Well employee program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level