Graduate Academic Advisor I

Texas A&M • College Station, TX

5d • Onsite

About The Position

Texas A&M University’s Bush School of Government and Public Service is hiring a student-focused, organized, and collaborative Graduate Academic Advisor I to support graduate students and the school’s online graduate programs. The advisor provides guidance on academic requirements and processes, builds relationships with students and prospective students, maintains accurate records, supports recruitment and events, and assists faculty and staff with university processes and policies. Compensation is commensurate with the selected hire’s experience. A cover letter and resume are strongly recommended.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• No experience required.
• Strong organizational and record-keeping skills.
• Effective communication and interpersonal skills.
• Ability to support event or activity coordination.
• Proficiency in standard office software and technology.
• Ability to work with confidential information.
• Ability to think critically.
• Ability to multitask and work cooperatively with others.

Nice To Haves

• Two or more years of customer service experience.
• Experience recruiting graduate, non-degree-seeking, and distance education students.
• Sales experience.
• Recruiting experience at conferences, symposiums, graduate and professional school fairs, career fairs, and related events.
• Valid class “C” vehicle operator’s license.
• Working knowledge of Salesforce CRM, spreadsheets, word processing, Banner 9, and Howdy.
• Highly organized and able to manage multiple tasks concurrently.

Responsibilities

• Collaborate with students to establish realistic goals, communicate important dates and deadlines, and refer students to university resources.
• Advise graduate certificate students and review certificate program plans.
• Pre-register and register students for their chosen courses.
• Provide information about add/drop procedures, Q drops and withdrawals, ombuds issues, professional concerns, financial aid, student services, academic and course schedules, course planning and selections, and career and educational goals.
• Maintain accurate documentation of student progress toward certificate completion using Salesforce.
• Assist students seeking readmission.
• Guide prospective students through the application process.
• Make a high volume of phone calls to present and distribute information to prospective students.
• Respond to phone and web-generated inquiries from students and prospective students.
• Travel to and attend recruiting events.
• Perform general office and customer service work.
• Maintain records of student and prospective student contacts, and use Salesforce to review prospect records and log interactions.
• Assist the Graduate Program Coordinator with virtual information sessions for prospective students.
• Assist with events for current graduate students, including residency weeks, graduation receptions, and certificate completion ceremonies.
• Assist Bush School faculty and staff with university processes and policies for graduate programs.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance; Texas A&M contributes to employee health and basic life premiums.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time.
• Free LinkedIn Learning training, webinars, and limited financial support for conferences, workshops, and other professional development.
• Educational release time and tuition assistance for completing a degree while employed at Texas A&M.
• Living Well employee wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level