GPS Healthcare Coordinator Interpreter

Cleveland Clinic

2d•Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As an Interpreter, you will serve as a medical interpreter for patients and staff and support department operations through consecutive, simultaneous and sight translation modes. In this role, you will relay medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly those relating to patient confidentiality and informed consent. A caregiver in this role works days from 8:00 a.m. -- 4:00 p.m. (flexible) A caregiver who excels in this role will: Help facilitate successful delivery of services to linguistically diverse consumers. Explain hospital resources, office protocols, and limitations to clinicians and patients; make appropriate referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes. Perform duties in a spirit of teamwork and cooperation. Adhere to hospital policies on customer relations and hospitality. Understand the hospital’s system of service delivery. Written translations as required in patient encounters such as filling out forms and medical instructions, and medication schedules; administrative translations such as letters to patients, documents, and patient materials. Support the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system, do data entry, verify and schedule future appointments, do general troubleshooting, filing and photocopying. Assist department with on-the-job training and mentoring of interpreter practicums. Utilize on-line computer systems such as Outlook, and other hospital software. Assist the department by working on an on-call rotation (nights, weekends, holidays, etc.) to support patient needs. Work with special projects as assigned. Other duties as assigned.

Requirements

High School Diploma/GED
Fluency in English and one or more foreign languages, both oral and written.
Ability to accurately work in consecutive mode and sight translate into and from working language(s)
Valid State Driver’s License and maintain automobile insurance coverage.
Must obtain Ohio license within 30 days of start date
One year of experience as an interpreter
Strong medical vocabulary
High level of customer service and a positive approach
Familiarity and ability to work with multicultural/socio-economic backgrounds
General knowledge of cultural backgrounds of patients to be served
Good interpersonal, organizational, and time-management skills
Knowledge of computer systems

Nice To Haves

Bachelor’s degree in any area related to science or human services
Certified Healthcare Interpreter (CHI) by Certification Commission for Healthcare Interpreters (CCHI) or Certified Medical Interpreter (CMI) by National Board of Certification for Medical Interpreters (NBCMI) certification or other healthcare interpreting certificate
Medical interpreting in a healthcare setting
Professional interpreting experience

Responsibilities

Serve as a medical interpreter for patients and staff.
Support department operations through consecutive, simultaneous and sight translation modes.
Relay medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly those relating to patient confidentiality and informed consent.
Facilitate successful delivery of services to linguistically diverse consumers.
Explain hospital resources, office protocols, and limitations to clinicians and patients.
Make appropriate referrals.
Serve as a cultural and linguistic resource to both patients and providers.
Perform duties in a spirit of teamwork and cooperation.
Adhere to hospital policies on customer relations and hospitality.
Understand the hospital’s system of service delivery.
Perform written translations as required in patient encounters such as filling out forms and medical instructions, and medication schedules.
Perform administrative translations such as letters to patients, documents, and patient materials.
Support office operations by answering the phone, taking requests, calling patients to confirm appointments, documenting encounters on the interpreter tracking system, doing data entry, verifying and scheduling future appointments, doing general troubleshooting, filing and photocopying.
Assist department with on-the-job training and mentoring of interpreter practicums.
Utilize on-line computer systems such as Outlook, and other hospital software.
Assist the department by working on an on-call rotation (nights, weekends, holidays, etc.) to support patient needs.
Work on special projects as assigned.
Perform other duties as assigned.