Government VIP Travel Consultant - HYBRID - ON SITE/REMOTE

ADTRAV Travel Management•Washington, DC

8d•$28 - $36•Hybrid

About The Position

ADTRAV Travel Management is seeking a Government VIP Travel Consultant to manage travel for government VIP clients. The consultant communicates with customers through multiple channels to determine travel destinations, transportation, dates, financial considerations, and accommodation needs. The role books and issues domestic and complex international airline itineraries, hotel reservations, and transportation through a GDS system. This is a hybrid position requiring onsite work with a government client in downtown Washington, D.C., several days per week, with remote work on other days. Some Saturdays are included in the schedule. Candidates must be U.S. citizens and pass an extensive government clearance process, as required by the contract. The position requires expert travel-service skills, including VIP customer care, knowledge of federal travel requirements, and accurate use of Sabre. The work schedule falls between Monday and Friday, 8 a.m.–8 p.m. ET, with some Saturdays from 9 a.m.–2 p.m. ET. The stated pay range is $28–$36 per hour, with possible consideration outside that range based on experience. ADTRAV offers medical, dental, vision, life, and disability insurance, Flexible Spending Accounts, a 401(k), and PTO.

Requirements

High school diploma or equivalent.
At least 5 years of experience booking corporate domestic and international travel.
Experience providing high-touch, white-glove service to VIP clients.
Experience using a GDS system; Sabre is required.
Strong knowledge of city, airline, hotel, and car rental codes.
Understanding of federal travel regulations, the Fly America Act, and the Open Skies Agreement.
Ability to weigh costs and benefits and recommend alternate travel options within policy.
Strong computer and typing skills, including navigating between programs and using shortcut keys.
Demonstrated ability to learn and use technology, including multiple applications and monitors simultaneously.
Ability to consistently deliver excellent internal and external customer service.
Experience with Microsoft Office, including Outlook, Word, and Excel.
Strong business-writing skills and ability to format communications with proper grammar and spelling.
Excellent written and verbal English communication skills and listening skills, including clarifying and responding to travelers’ needs.
Strong attention to detail, accuracy, and quality.
Self-motivated, able to manage multiple priorities, and able to complete tasks with minimal supervision.
Strong organizational and problem-solving abilities.
Ability to communicate ideas clearly and concisely, receive feedback, and follow direction.
Professional, positive demeanor and ability to work cooperatively with internal and external customers and clients.
Ability to work onsite in Washington, D.C. according to the hybrid schedule and meet schedule and attendance requirements.
Ability to work remotely and meet company home-office requirements.
Ability to sit and work at a computer for extended periods without leaving the work area.
Ability to attend and pass new-hire and department-specific training.
Ability to maintain confidentiality of company and client information.
Ability to work a schedule between Monday and Friday, 8 a.m.–8 p.m. ET, and some Saturdays from 9 a.m.–2 p.m. ET.
Ability to pass credit, criminal, and/or employment-reference background checks.
Ability to pass the government clearance process required by the client.
U.S. citizenship, as required by contract.

Nice To Haves

Experience booking complex international travel.
Experience booking travel for government clients.
Prior experience with visas and passports.
Amadeus experience.

Responsibilities

Respond promptly to client calls and emails requesting new travel arrangements or itinerary changes.
Use Sabre to accurately and efficiently book and issue airline, hotel, car, and other reservations.
Maintain account knowledge to assist clients without delay.
Check queues daily to ensure accuracy and completeness of issued tickets.
Maintain service programs, including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
Provide travel expertise to clients.
Send international travel quotes and evaluate fare rules, restrictions, refundability, Open Skies, and FAA rules.
Maintain knowledge of passport and visa guidelines and federal travel regulations.
Provide travelers with accurate information and guidance on passport and visa requirements, processes, and procedures.
Meet management-established KPIs, including productivity and transaction targets, and maintain consistent attendance and schedule adherence.
Communicate with airlines regarding flight changes, seating, and upgrades, and update clients as needed.
Follow ADTRAV policies, procedures, and approved traveler-service workflows.
Provide excellent customer service, demonstrate empathy, and identify and resolve traveler issues.
Communicate with agents and employees to solve problems, gather information, and service travelers.
Build knowledge of ADTRAV's industry and customer base and participate in ongoing training.
Represent ADTRAV's values and maintain effective working relationships with employees, partners, vendors, and clients.
Adhere to company policies and procedures.
Perform other duties as assigned.