883127 - DVOP/LVER GOVERNMENT OP CONSULT II - 40046156

State of Florida•Key West, FL

9d•Onsite

About The Position

This position serves as a Consolidated Disabled Veterans’ Outreach Program (DVOP) Specialist / Local Veterans’ Employment Representative (LVER) and is responsible for assisting with the development of the service delivery strategies for veterans and educating partner staff with current employment initiatives and programs for veterans. This position will also provide outreach and facilitate placements to meet the employment needs of eligible veterans and eligible spouses entitled to benefits, in accordance with priorities as determined by the Federal Department of Labor. The incumbent must successfully balance time between employer-facing advocacy (LVER) and intensive job-seeker case management (DVOP). This position confers with Management to assist in identifying improvement processes and develop solutions for the Jobs for Veterans State Grant (JVSG) program. Performs duties outlined in Title 38 of the United States Code (U.S.C.), 4104(b)(1)(2), as amended by Public Law 100-323. The incumbent will assure the local office is in compliance with Federal Regulations, standards of performance and contractual provisions of the grant agreement mandating special services for Veterans. The following duties are included in this code: Creates, develops, and implements local policies and procedures to ensure compliance with the JVSG regulations. This position confers with personnel to ensure that it is in compliance with policy and procedures set by the State Veterans Program Coordinator. Provides training to Career Center staff, at both state and local level, and co-located partners on compliance with JVSG regulations and guidance, as needed. Reviews programs, services, forms, and reports utilized by the JVSG program at the local and State level and confers with management to identify improvement processes. Conducts outreach to employers and engages in advocacy efforts with hiring executives to increase employment opportunities for veterans. Conducts job search workshops, establishes job search groups and participates in job and career fairs. Works with federal contractors on recruitment of Veterans. Advocates for the hiring of disabled veterans and assists all veterans with gaining and retaining employment. Creates and conducts capacity building programs for employers and veterans. Facilitates and oversees veteran priority of service requirements regarding employment, training, and placement services furnished to veterans by all staff. Promotes credentialing and licensing opportunities for Veterans. Provides operational oversight for all Career Center staff to include regular training on the implementation of the JVSG program at local levels. Develops and implements program management procedures to ensure the provision of services is offered to eligible veterans. Mains regular contact with community leaders, employers, labor unions, training programs, and veterans’ organizations to keep them advised of eligible veterans and spouses available for employment and training. Advises eligible veterans and spouses of opportunities for employment and training. In accordance with JVSG regulations, provide guidance and facilitate training of labor exchange services which include intake and assessment, counseling, testing, job-search assistance, and referral and placement. Assists, through automated data processing, in securing and maintaining current information regarding available employment and training opportunities for veterans and their spouses. Participates in Office of Federal Contractor Compliance Programs (OFCCP) audit information requests from Federal Government partners by providing answers, examples, descriptions of services, and other necessary information in both both Department of Commerce (FLCommerce) and federal audits Consults with State and local officials on matters applicable to the JVSG program. Mentors new LVER staff, Veterans Affairs (VA) Work Study students (internship students), and SkillBridge interns on procedures, forms, and reports according to organizational policy. Additionally, performs duties set forth in Title 38 of the United States Code (U.S.C.), Veterans Program Letter (VPL) 03-14 and VPL 03-14 Changes 1 & 2 through a case management process including: Consults with federal, state, and local officials on matters applicable to serving eligible persons as a DVOP specialist. Conducts comprehensive and specialized assessments to eligible persons, including assessments of digital literacy and soft skills. Develops an individual employment plan (IEP) to identify the employment goals, appropriate objectives, and services available to participants that will lead to sustained careers and lasting self-sufficiency. Provides individualized case management to eligible veterans and their spouses with qualified employment barriers (QEB) conducting individual counseling and career planning with a goal of long-term employment and self-sufficiency; providing short-term pre-vocational services that may include development of learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct to prepare individuals for unsubsidized employment. Evaluates community organizations to assess and leverage assets that can be utilized to mitigate individual barriers of eligible persons within case management. Communicates with the Regional Veterans Program Coordinator to provide case management assistance to Vocational Readiness and Employment (VR&E), (Chapter 31) special disabled Veterans and other Veterans with QEBs. Assures compliance inside EmployFlorida management information system by recording accurate and complete case management activities and case notes. Reviews programs, services, forms, reports, analyzes data for compliance with state and federal statutes, policy and regulations and confers with management and users to identify problems and improvements. Mentors new DVOP specialists Provides outreach and networking with local service providers in the local community, including Homeless Veterans’ Reintegration Program (HVRP) grantees, to maximize the number of participants that the service providers refer to the state’s workforce delivery system who are both eligible for and could benefit from DVOP specialist services, enhance outcomes for participants that the DVOP specialists refer to other providers and strengthen community awareness of the array of services available through the workforce development system. Performs veteran duties in accordance with Veteran Program Letter 05-24 as required.

Requirements

Knowledge of applicable regulations, Veteran Program Letters, state and local guidance, and programs/opportunities for veterans and covered persons.
Knowledge of the laws governing veterans’ preference in employment and workforce services.
Knowledge of veterans’ re-employment rights.
Working knowledge/proficiency in using Microsoft Office applications, including Word, Excel, PowerPoint.
Knowledge of basic sales principles and skills.
Knowledge of the principles and techniques of effective communication.
Knowledge of workforce plans and business/management principles.
Knowledge of the principles and techniques of effective customer service.
Knowledge of the basic principles of counseling and case management.
Knowledge of the expanded Qualifying Employment Barrier categories including single parent households and ADA-defined disabilities.
Skilled in group presentations or workshop instruction and/or facilitation.
Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
Ability to provide excellent customer service.
Ability to promote and market the Career Center.
Ability to deal with the public in a tactful, courteous and effective manner.
Ability to work effectively as part of a team.
Ability to establish and maintain effective working relationships with others.
Ability to utilize problem-solving techniques.
Ability to conduct effective interviews.
Ability to work independently by planning, organizing and coordinating work assignments.
Ability to prepare reports to include recording, evaluating and analyzing data.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Must possess or obtain the Florida Certified Workforce Professional Tier I certification within 60 days of onboarding.
Required to travel locally and must furnish own transportation.

Nice To Haves

A bachelor’s degree from an accredited college or university and/or 3 years’ experience in customer service, sales, marketing or career coaching.
At least one year of Professional or nonprofessional experience in area related to customer service.

Responsibilities

Assisting with the development of service delivery strategies for veterans.
Educating partner staff on current employment initiatives and programs for veterans.
Providing outreach and facilitating placements to meet the employment needs of eligible veterans and eligible spouses.
Balancing time between employer-facing advocacy (LVER) and intensive job-seeker case management (DVOP).
Conferring with Management to assist in identifying improvement processes and develop solutions for the Jobs for Veterans State Grant (JVSG) program.
Creating, developing, and implementing local policies and procedures to ensure compliance with JVSG regulations.
Providing training to Career Center staff and co-located partners on JVSG regulations and guidance.
Reviewing programs, services, forms, and reports utilized by the JVSG program and conferring with management to identify improvement processes.
Conducting outreach to employers and engaging in advocacy efforts with hiring executives to increase employment opportunities for veterans.
Conducting job search workshops, establishing job search groups, and participating in job and career fairs.
Working with federal contractors on recruitment of Veterans.
Advocating for the hiring of disabled veterans and assisting all veterans with gaining and retaining employment.
Creating and conducting capacity building programs for employers and veterans.
Facilitating and overseeing veteran priority of service requirements regarding employment, training, and placement services.
Promoting credentialing and licensing opportunities for Veterans.
Providing operational oversight for all Career Center staff, including training on JVSG program implementation.
Developing and implementing program management procedures to ensure services are offered to eligible veterans.
Maintaining regular contact with community leaders, employers, labor unions, training programs, and veterans’ organizations.
Advising eligible veterans and spouses of opportunities for employment and training.
Providing guidance and facilitating training of labor exchange services.
Assisting in securing and maintaining current information regarding available employment and training opportunities for veterans and their spouses.
Participating in Office of Federal Contractor Compliance Programs (OFCCP) audit information requests.
Consulting with State and local officials on matters applicable to the JVSG program.
Mentoring new LVER staff, Veterans Affairs (VA) Work Study students, and SkillBridge interns.
Consulting with federal, state, and local officials on matters applicable to serving eligible persons as a DVOP specialist.
Conducting comprehensive and specialized assessments to eligible persons, including assessments of digital literacy and soft skills.
Developing an individual employment plan (IEP) to identify employment goals, objectives, and services.
Providing individualized case management to eligible veterans and their spouses with qualified employment barriers (QEB).
Evaluating community organizations to assess and leverage assets that can be utilized to mitigate individual barriers.
Communicating with the Regional Veterans Program Coordinator to provide case management assistance.
Assuring compliance inside EmployFlorida management information system by recording accurate and complete case management activities and case notes.
Reviewing programs, services, forms, reports, and analyzing data for compliance with state and federal statutes, policy, and regulations.
Mentoring new DVOP specialists.
Providing outreach and networking with local service providers to maximize participant referrals and enhance outcomes.

Benefits

State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment