GOVERNMENT OPERATIONS CONSULTANT II - 40000354

State of Florida

19h • Onsite

About The Position

This position serves as Constituent Management Services Analyst and works with the Senior Management Analyst II-SES and supports tracking of constituent inquiries, complaints, concerns and requests for assistance by entering contact information and detailed case notes, including case resolutions into the tracking system. This position coordinates between all program areas and related vendors to provide constituents, stakeholders, and other external entities accurate and helpful information. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. Rebuild Florida programs connect eligible Floridans with disaster recovery funding and prioritize the most-impacted communities and the most vulnerable low-income individuals, including the elderly, those with disabilities and families with young children. These programs help return hurricane-impacted Floridians to decent, safe, and sanitary homes, create new affordable workforce housing, and fund vital infrastructure projects.

Requirements

• Knowledge and skills in Microsoft Office (i.e., Word, Excel, PowerPoint).
• Ability to understand and apply rules, policies and procedures relating to the U.S. Department of Housing and Urban Development’s Community Development Block Grant-Disaster Recovery (CDBG-DR) Program.
• Ability to plan, organize, and coordinate work activities.
• Ability to communicate effectively verbally and in writing.
• Ability to systematically analyze complex problems, draw relevant conclusions and implement appropriate solutions.
• Ability to meet deadlines without sacrificing accuracy, customer service, or ethics.
• Ability to establish and maintain effective working relationships with others.
• Ability to maintain confidentiality of program/constituent information.
• Knowledge of applicable Florida Statutes.
• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Responsibilities

• Serves as Constituent Management Services Analyst and works with the Senior Management Analyst II-SES and supports tracking of constituent inquiries, complaints, concerns and requests for assistance by entering contact information and detailed case notes, including case resolutions into the tracking system.
• Coordinates between all program areas and related vendors to provide constituents, stakeholders, and other external entities accurate and helpful information.
• Responds to constituent concerns, questions or complaints with accurate information provided by the related program area.
• Investigates, assesses, analyzes and makes recommendations to resolve issues and problems brought forward to the OLTR that is sensitive to the complainants concerns and achieves a fair result while following federal and state regulations.
• Provides direction, guidance and counsel to in the management and operation of the Office of Long-Term Resiliency (OLTR).
• Briefs Leadership- (Bureau Chief), and (Director) on project activities.
• Composes correspondence, memoranda and reports as directed.
• Coordinates regularly with OLTR program leads to prepare responses to complaints and inquiries.
• Ensures that any information provided to Rebuild Florida program applicants or complainants are documented in case notes.
• Enters necessary data in the program tracking systems and maintaining constituent files to meet program standards.
• Maintains constituent casework records in an accurate, complete, and confidential manner.

Benefits

• State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
• Retirement plan options, including employer contributions
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program (Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Ongoing comprehensive training provided
• Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed