882052 - GOVERNMENT OPERATIONS CONSULTANT II - 40070010

State of Florida•TALLAHASSEE, FL

5d•$48,000 - $55,000•Onsite

About The Position

The Government Operations Consultant II (Workforce Programs Consultant) is a member of the Policy and Guidance Unit within the Division of Workforce Services, Bureau of One-Stop and Program Support. This position provides policy direction, guidance, training, and technical assistance to Local Workforce Development Boards (LWDBs) and one-stop delivery partners for assigned workforce development programs. The incumbent may be assigned to one or more of the following workforce development programs: Wagner-Peyser; Workforce Innovation and Opportunity Act (WIOA); Reemployment Services and Eligibility Assessment; Complaint System; and/or Local Workforce Development Area and Board Governance. Additionally, the position identifies areas of opportunity, as well as promising and best practices, makes recommendations to management on improving and creating efficiencies for assigned workforce program(s), and provides recommendations regarding program structure and service delivery strategies for use by LWDBs and the one-stop delivery system. We are seeking a candidate who has excellent writing, training, and customer service skills, works well independently, and is a meaningful contributor in a team environment. Additionally, we are seeking a candidate who is skilled in researching and troubleshooting issues and able to professionally speak and correspond with members of management, job seekers, employers and LWDB leadership. Excellent organizational skills and project/deadline tracking skills are also essential.

Requirements

Knowledge of the methods of data collection and analysis.
Knowledge of basic management principles and practices.
Ability to organize data into logical format for presentation in reports, documents, and other written materials.
Ability to utilize problem solving techniques.
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Duties and responsibilities of this position must be performed at the official work site of the Department.

Nice To Haves

Bachelor’s degree from an accredited college or university or four years of equivalent work experience that is relevant to this position.
At least two years of experience researching federal and state statutes, regulations and other governing authorities for a state or federal-funded program.
At least two years of experience providing training and technical assistance for a state or federal-funded program.
At least two years of direct experience working with workforce programs.
Bilingual English/Spanish/Haitian Creole.
Professional writing experience.

Responsibilities

Provides direction, guidance and technical assistance for workforce programs which includes the development of appropriate training and providing the training as needed.
Conducts research of federal and state statutes, regulations and other governing authorities to develop, review and update programmatic policies, procedures, guidelines, and state and local plans. Evaluates the impact of statutes, regulations and governing authorities on operations, identifies potential problems, and recommends appropriate action.
Provides guidance and assistance to agency management, program administrator and staff in the management and operation of programs and responsibilities. Consults with management on the development and implementation of training and technical assistance to improve workforce program outcomes.
Investigates, assesses, analyzes, and makes recommendation(s) to resolve issues and problems presented by management staff. Consults with staff members to develop solutions for programmatic operational problems.
Participates in quality assurance reviews, assists with or prepares reports, and follows up on concerns. Provides feedback on updating quality assurance tools, as needed. Participates in data validation on site reviews, as needed.
Performs other duties as required.

Benefits

State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment