GOVERNMENT OPERATIONS CONSULTANT II - 73005717

State of Florida•Tallahassee, FL

2d•$45,060 - $62,887•Hybrid

About The Position

The Florida Department of Revenue’s Child Support Program is hiring a Government Operations Consultant II for its Central Operations Performance and Accountability Team in Tallahassee. This is an advanced-level Regional Operations Monitoring Consultant position. The incumbent performs complex tasks with minimal supervision, makes independent decisions, plans and evaluates work, analyzes data, recommends processes or strategies, and formulates solutions. The role is responsible for daily monitoring operations within the region and providing team members with guidance and direction on analysis, monitoring, and reporting. The position coordinates with the Child Support Program office and other teams; compiles and analyzes data to assess effectiveness and recommend appropriate actions; serves as a liaison to internal and external partners; and uses Microsoft Office, state systems, and the internet to research information and resolve complex issues. The position reports to the Revenue Program Administrator. The position is eligible for full-time telework after required training is completed and an acceptable level of proficiency is reached. Applicants who meet minimum qualifications are screened using an approved applicant selection criteria tool, and selected candidates will complete a work sample after the interview.

Requirements

Must currently be employed with the Florida Department of Revenue.
Two years of Child Support Program experience.
Experience communicating and providing detailed information through methods such as report writing, public speaking, correspondence, and conflict resolution to diverse internal and/or external customers.
Experience using computers, including Windows navigation, word processing, and creating spreadsheets.
Experience identifying and resolving operational deficiencies to ensure compliance with operational procedures.
Employment experience reviewing data, identifying trends, and recommending process improvements.

Responsibilities

Monitor daily operations within the assigned region.
Provide guidance and direction to team members in analysis, monitoring, and reporting.
Coordinate with the Child Support Program office and other teams.
Compile and analyze data, assess effectiveness, and recommend appropriate next actions.
Serve as a liaison to internal and external partners, maintaining communication and working relationships to solve problems and make decisions.
Use Microsoft Office, state systems, and the internet to research and evaluate information and resolve complex issues.