GOVERNMENT OPERATIONS CONSULTANT II - 64006091

State of Florida • Fort Myers, FL

3d • Onsite

About The Position

This Career Service position with the Florida Department of Health in Lee County provides public health services to clients in DOH-Lee clinics. It is classified as sensitive and involves access to protected health information, including medical records, laboratory reports, immunizations, and the electronic health records system. The incumbent must maintain the confidentiality, security, privacy, and integrity of this information and comply with applicable state and federal laws, HIPAA, and department information security and privacy policies.

The role supports the Title X Family Planning Sterilization program and clinic operations, including client eligibility, registration, scheduling, follow-up, reporting, and coordination with clients and community partners. It also provides clerical and administrative support, participates in quality improvement and assurance activities, assists with community events, and completes required attendance and activity records. Other duties may be assigned. The position is based in Fort Myers / North Fort Myers. Incumbents may be required to perform emergency duty before, during, or beyond normal work hours or days.

Requirements

• Experience in clinical operations.
• Experience with clerical duties, including emailing, scanning, faxing documents, and updating a database.
• Skill in providing training to others.
• Ability to learn and communicate effectively in English, orally and in writing.

Responsibilities

• Manage the Title X Family Planning Sterilization program.
• Submit required reports by established deadlines.
• Perform clerical tasks such as emailing, scanning, faxing documents, and updating the Sterilization database.
• Develop and foster relationships with community partners and clinical providers.
• Create sterilization packages for tubal ligation and vasectomy clients.
• Follow up promptly on abnormal laboratory results according to established protocols.
• Run monthly reports for abnormal Pap smear results and enter the appropriate HMC codes in HMS.
• Conduct appointment reminders for the Family Planning clinic and other clinics as needed.
• Manage patient retention reports for established and new clients seeking clinic services.
• Assist with triage calls and patient portal enrollment.
• Return client calls, when appropriate, to verify appointments or provide information about pending Family Planning clinic visits.
• Determine client eligibility for the Family Planning and Sterilization Program.
• Help obtain insurance information for Community Health clients before appointments.
• Perform client registration according to the HMS Client Registration User Guide.
• Schedule appointments for eligible clients in the Family Planning clinic and other clinics as needed.
• Tell clients which documents to bring to appointments, such as income documentation, insurance information, and photo ID.
• Participate in Quality Improvement and Quality Assurance activities as assigned.
• Assist with health fairs, community organizations, and public health events as requested.
• Prepare reports and other required data within specified time frames.
• Attend pertinent conferences as requested or permitted.
• Provide backup entry of Healthy Start Prenatal and Postnatal screenings into the system.
• Keep current on program requirements and monitor compliance.
• Participate in required meetings and training, and remain current on policies and protocols.
• Complete weekly leave and attendance records and daily employee activity records (EARs) within required time.
• Perform other duties as assigned.

Benefits

• Annual and sick leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed