68048500 - GOVERNMENT OPERATIONS CONSULTANT I

State of Florida•Tallahassee, FL

23h•Onsite

About The Position

This is an exciting opportunity to help shape the quality of health care in Florida. We are seeking to hire a Government Operations Consultant I who desires to work to enhance the delivery of health care services through the Florida Medicaid Program. This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment. This position is located in the Bureau of Medicaid Quality. Medicaid Quality provides data-driven, focused and systematic feedback on the quality of Florida’s Medicaid program to federal and state agencies, Medicaid recipients, Medicaid managed care plans, and providers. The Bureau of Medicaid Quality has a strong focus on providing more comprehensive care, improving health outcomes, and reducing costs. This position is responsible for advanced administrative, consultative, and technical assistance activities related to a variety of operational procedures within the bureau.

Requirements

Knowledge of the methods of data collection and analysis.
Knowledge of basic management principles and practices.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices.
Ability to organize data into logical format for presentation in reports, documents and other written materials.
Ability to conduct fact-finding research.
Ability to utilize problem-solving techniques.
Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Ability to travel with or without accommodation.
Three years of professional experience in systems analysis, program planning, program evaluation, and/or administrative work.

Nice To Haves

Experience with My Florida Market Place.
Experience with Florida's Statewide Travel Management System.

Responsibilities

Maintaining up-to-date knowledge of Agency rules and regulations pertaining to personnel management policies and procedures, including evaluating its impact on bureau operations.
Maintaining up-to-date knowledge of programs and systems used by the Agency, such as CorrFlow, Statewide Travel Management System, and My Florida Market Place.
Acquiring and maintaining general knowledge about the Florida Medicaid and KidCare programs and the functional responsibilities of sections/units within the bureau, including Agency administrative procedures that affect office management practices.
Developing constructive and cooperative working relationships with others in order to fufill the duties of the position.
Attending personnel related meetings.
Conducting training for new employees on bureau administrative and operational processes, including providing a welcome packet with information for new employees.
Conducting training if changes occur to the personnel policies and procedures, including providing technical assistance/training to staff to ensure effective implementation.
Serving as CorrFlow lead for the bureau.
Serving as the central point of contact for all personnel issues within the bureau.
Serving as the liaison between Human Resources and the bureau.
Managing the general Quality Inbox, including making assignments to appropriate staff and ensuring completion of close out of tasks.
Notifying managers within the bureau timely of any personnel actions that need to be completed in order to ensure compliance with Agency policies and procedures.
Assisting with the development, maintenance, and review of policies and procedures for accuracy and completeness to ensure that the bureau operates in accordance with the goals and objectives of the Agency, state and federal laws, rules, regulations, and guidelines.
Preparing, reviewing, and completing all personnel action requests (appointments, demotions, transfers, etc.) for the bureau.
Maintaining accurate and complete personnel files.
Assisting managers in preparing job descriptions and in the annual review of position descriptions to ensure alignment with staff duties and responsibilities.
Assisting managers in the preparation of advertisements.
Performing a preliminary screening of applications to review for accuracy and completeness.
Scheduling interviews with potential candidates, on behalf of the hiring manager, and preparing interview packets.
Conducting pre-screening interviews with applicants, as requested by the hiring manager.
Ensuring interviewees complete the necessary paperwork (signed application, background screening and verification form, etc.) on the date of the interview.
Tracking completion of all bureau employee training requirements.
Tracking completion of performance expectation setting/evaluations by managers within the bureau, in accordance with Agency policies.
Providing administrative support to bureau Agency for Health Care Administrators.
Serving as lead for maintaining, restocking, and assisting with office equipment.
Serving as lead for developing, managing, and maintaining the inventory of office supplies.
Serving as lead for processing and tracking invoices related to copy machines, FedEx, and the Florida Administrative Register.
Serving as lead for coordinating surplus and office moves.
Serving as lead for handling the bureau’s mail daily and distributing to staff, as appropriate.
Serving as lead for coordinating and assisting with the archiving process.
Serving as the safety warden for the bureau.
Assisting with the compiling, arranging, or redacting of data and documents.
Other related duties as requested.

Benefits

Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts