GOVERNMENT OPERATIONS CONSULT II (OPBI) - 60053482

State of Florida • Tallahassee, FL

7d • Onsite

About The Position

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. This is a professional position in the Benefit Recovery (BR) Program of the Office of Public Benefits Integrity (OPBI) located within the Economic Self Sufficiency (ESS) Program. The individual in this position must have detailed knowledge of the Treasury Offset Program and must maintain a comprehensive and up to date working knowledge of the TOP policies and procedures. The individual in this position will be required to request and test programming changes to in all related systems to run the TOP program.

Requirements

• Must be a current Florida Department of Children and Families employee.
• Must live in or around Tallahassee, FL
• Knowledge of the methods of data collection and analysis; basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.
• organize data into logical format for presentation in reports, documents, and other written materials.
• Conduct fact-solving techniques
• Plan, organize and coordinate work assignments.
• Establish and maintain effective working relationships with others.

Nice To Haves

• Fluent in Spanish or Creole
• DCF Benefit Recovery experience
• ESS eligibility experience and policy knowledge

Responsibilities

• Handles all TOP related phone calls, correspondences, and inquiries from both internal and external clients.
• Coordinates all request and processing of TOP refunds within required time frames.
• Completes all TOP State/Federal Reviews within time frames.
• Completes all required daily, weekly, monthly, and quarterly TOP reports within required time frames.
• Reconciles the TOP balances in the in all related systems.
• Acts as a TOP liaison with the different Regions, other states, and federal agencies.
• Attend TOP meetings as a representative of the State of Florida as needed.
• Performs other related duties as assigned.
• Assisting in fraud investigations and provides support in the recovery of funds lost due to waste, fraud, or abuse.
• Incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours a day.

Benefits

• The selected candidate will be required to work at the Tallahassee HQ office location (2415 N Monroe St, Tallahassee, FL 32303).
• Some travel may be required.
• This is a full-time position working 40 hours per week.
• Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.
• The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed