GOVERNMENT OPERATIONS CONSULTANT II - 43000558

State of Florida•TALLAHASSEE, FL

2d•Onsite

About The Position

This is an internal agency employment opportunity for current employees, including OPS, of the Department of Financial Services, the Office of Financial Regulation, and the Office of Insurance Regulation. The position audits investigative files submitted for possible administrative action to determine legal sufficiency. Reviews files to ensure that proper writing techniques have been implemented and that the file follows the correct format. Analyzes investigative reports to ensure appropriate levels of investigative analysis, completeness of documentation, accuracy of communications, and adherence to investigative procedures. Tracks outstanding Settlement Stipulation Agreements and the processing of those returned from the subject of the investigation. Confers with the named subjects of the Stipulation Agreements or their legal representatives to negotiate settlement terms. Determines by analysis which files are acceptable to warrant submission to the Office of the General Counsel for further review and those which either need additional investigative work, format corrections or to be returned for lack of substance and legal sufficiency. Makes recommendations regarding settlement of investigative cases. Provides training and constructive feedback to investigators and other team members to promote team effectiveness and efficiency in producing sufficient legal investigative reports. Participates in workshops, conference calls, and training to keep abreast of statutes, rules, regulations, and policies and procedures relating to insurance contracts, solicitation, claims handling, and other insurance related transactions. Supports disaster response operations by coordinating canvassing efforts and assisting policyholders expedite the claims process and access immediate aid. Performs related duties as required.

Requirements

Three (3) years of insurance or insurance related professional work experience in the insurance industry is required.
Experience collecting, evaluating and analyzing data.
Experience applying the Florida Statutes, rules, regulations directly or indirectly relating to insurance matters.
Experience using Microsoft Word, Excel and Outlook.
Valid driver’s license.
Must be willing to travel, when necessary, within the State of Florida and occasionally overnight on short notice.
Knowledge of the methods of data collection and analysis.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Ability to understand and apply Florida Statutes, rules, and regulations pertaining to insurance matters.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.
Ability to organize data into logical format for presentation in reports, documents and other written materials.
Ability to conduct fact-finding research.
Ability to solve problems and make decisions.
Ability to work independently.

Nice To Haves

Experience proofreading detailed documents.
Experience organizing data into a logical format for presentation.
A post-secondary degree in Risk Management from an accredited college or university may substitute for the required experience on a year-for-year basis.

Responsibilities

Audits investigative files submitted for possible administrative action to determine legal sufficiency.
Reviews files to ensure that proper writing techniques have been implemented and that the file follows the correct format.
Analyzes investigative reports to ensure appropriate levels of investigative analysis, completeness of documentation, accuracy of communications, and adherence to investigative procedures.
Tracks outstanding Settlement Stipulation Agreements and the processing of those returned from the subject of the investigation.
Confers with the named subjects of the Stipulation Agreements or their legal representatives to negotiate settlement terms.
Determines by analysis which files are acceptable to warrant submission to the Office of the General Counsel for further review and those which either need additional investigative work, format corrections or to be returned for lack of substance and legal sufficiency.
Make recommendations regarding settlement of investigative cases.
Provides training and constructive feedback to investigators and other team members to promote team effectiveness and efficiency in producing sufficient legal investigative reports.
Participates in workshops, conference calls, and training to keep abreast of statutes, rules, regulations, and policies and procedures relating to insurance contracts, solicitation, claims handling, and other insurance related transactions.
Supports disaster response operations by coordinating canvassing efforts and assisting policyholders expedite the claims process and access immediate aid.
Performs related duties as required.