Government Facility Security Supervisor

General Security Services Corporation•St. Paul, MN

16h

About The Position

The Post Supervisor reports to the Operations Manager and supervises Security Officers and other company personnel assigned to one or two client-site posts. The role models professionalism, a learning mindset, personal effectiveness, strategic thinking, GSSC’s Core Values, and respect for all people. The supervisor ensures that security services meet GSSC’s quality standards, post orders are followed, scheduled rounds are completed, and adequate reports are filed. The supervisor supports effective security operations by coordinating staffing and schedules, developing and implementing officer duties, maintaining records and equipment, and ensuring regulatory compliance. The position also supports field training, personnel development, performance management, employee relations, investigations, and coordination with District Management. The stated schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m. (40 hours per week).

Requirements

High school diploma or equivalent.
Ability to read, write, and speak English.
U.S. citizenship or lawful authorization to work in the United States.
Must pass state and federal background checks and a drug screen.
Must pass a Motor Vehicle Record Check and maintain an appropriate driving record.
Must successfully complete GSSC Basic Training.
At least one year of supervisory experience.
Ability to meet and maintain applicable state, county, and municipal licensing requirements.
Excellent verbal and written communication, administrative, customer service, and organizational skills.
Proficiency with Microsoft Office, including SharePoint, Word, Excel, Outlook, Teams, and PowerPoint.
Ability to manage and supervise staff effectively, including creating schedules, providing training, and taking disciplinary action when necessary.
Ability to demonstrate strong leadership and personnel-management skills.
Ability to demonstrate critical thinking.
Ability to project a professional, motivational, and enthusiastic management style.
Schedule flexibility.
Positive, supportive, and collaborative mindset.
Willingness to coach and mentor personnel.
Ability to meet and continue to meet applicable state, county, and municipal licensing requirements for Security Officers.
With or without reasonable accommodation, ability to see, hear, speak, and write clearly; occasionally reach, stoop, kneel, crouch, and crawl; and frequently sit, stand, and walk for extended periods, including climbing stairs and walking on inclines and uneven terrain.
Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Ability to push, pull, or drag an adult to safety from hazardous situations.
Ability to safely operate a motor vehicle for extended periods and frequently enter and exit the vehicle safely.
Ability to perform occasional outside activities subject to seasonal temperature fluctuations.

Nice To Haves

Three years of supervisory and related security experience.
Military veteran, law enforcement, corrections, or security-related background preferred.

Responsibilities

Ensure effective and consistent delivery of security services and achievement of mission goals.
Identify and coordinate Security Officer staffing needs.
Carry out assigned supervisory duties, including interviewing, orienting and training employees; planning, assigning and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations.
Maintain open lines of communication with Security Personnel.
Coordinate and maintain personnel and service schedules.
Develop and ensure implementation of officer duties and responsibilities.
Assist Security and District Management with developing new clients and operations, coordinating new services, and establishing quality assurance measures.
Assist with payroll data, billing data, and reports accurately and on time.
Maintain operational reports and files and ensure required service documentation is completed and distributed.
Analyze security operations and effectiveness on an ongoing basis.
Oversee operational files, reports, and documentation.
Ensure effective field training for new personnel and continued education with Management.
Identify and resolve employee conflicts to maintain a productive work environment.
Ensure performance evaluations are completed fairly and on time.
Respond to personnel issues, resolve them, and determine an appropriate course of action.
Conduct internal investigations of employee misconduct and forward subsequent reports.
Partner with District Management in the termination process.
Maintain equipment inventories and ensure equipment is serviceable.
Maintain compliance with state and federal regulatory requirements governing security operations.
Participate in strategic planning of local Patrol Operations with Patrol and District Management.
Ensure personnel comply with GSSC policies, procedures, and practices, and ensure operational compliance with federal regulations and state statutes.
Model company Core Values and coach and mentor personnel.
Perform other duties as assigned.